Chartwell Pies not working in InDesign?

[Julie239623735ee3]

I've followed the directions for Chartwell Pies and I still cannot get the ligatures to function. Any suggestions?

[Eugene Tyson]

What version of InDesign and OS?

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If a document is not behaving well then try 

File>Export 

Choose IDML

Open the IDML in InDesign
Save the file as a new InDesign file with a new name
See if the issue persists.

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Try resetting your preferences:
The easiest way to reset everything is to delete the InDesign preferences: as soon as InDesign starts to boot hold down Shift, Alt, Ctrl (and Apple/Cmd if working on a Macintosh). A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

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Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Rollback to a previous InDeisgn version

https://helpx.adobe.com/download-install/using/install-previous-version.html#:~:text=Open%20the%20Cr....

[Brad @ Roaring Mouse · Accepted solution]

You have tracking applied (40). It needs to be zero.

[Eugene Tyson]

WOW - great spot!

[Julie239623735ee3]

That solved it! Thank you, you're a lifesaver!