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Checkboxes not working on mobile

New Here ,
Mar 21, 2021 Mar 21, 2021

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Hi everyone, 

 

I created a form with checkboxes. When I export the file and open the PDF in Windows on my computer, the checkboxes are working as they should (showing a check when ticked). However, when I open the PDF on mobile using Adobe Acrobat, the checkboxes don't show a 'check' when I tick them. 

 

Does anyone know what's going wrong here? 

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correct answers 2 Correct answers

Adobe Community Professional , Mar 21, 2021 Mar 21, 2021
Hi @RdL91  Your checkboxes work for me using Acrobat Reader for Mobile on my iPad. `~ Jane

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Adobe Community Professional , Mar 22, 2021 Mar 22, 2021
A lot of functionality is often lost if you don't open the PDF directly using Acrobat for mobile (or desktop for that matter). Opening the file in a browser or using the PDF reader in iOS often will not work correctly. 

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Adobe Community Professional ,
Mar 21, 2021 Mar 21, 2021

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Hi @RdL91 

 

Your checkboxes work for me using Acrobat Reader for Mobile on my iPad.

 

`~ Jane

 

FE52E54F-AE6F-417E-BF18-6B1F38C43A5E.png

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New Here ,
Mar 21, 2021 Mar 21, 2021

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Thanks for checking and replying!

 

I checked again and now notice that it works when I directly open the PDF, but it does not work when I save the PDF on my phone and then open it. Maybe some interactive functionality goes lost when I save it on my phone or something..

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Adobe Community Professional ,
Mar 22, 2021 Mar 22, 2021

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Hi

Check to see if you are opening the PDF with the Adobe Reader or with the PDF Reader that comes with your phone. You may have Reader installed, but the PDF is opening in the the Reader that is pre-installed with your phone. 

 

~ Jane

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Adobe Community Professional ,
Mar 22, 2021 Mar 22, 2021

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A lot of functionality is often lost if you don't open the PDF directly using Acrobat for mobile (or desktop for that matter). Opening the file in a browser or using the PDF reader in iOS often will not work correctly. 

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