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CHINTRAD.TXT is missing

New Here ,
Jul 28, 2023 Jul 28, 2023

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In Design will not launch, it tells me that .....

Missing file: /Library/Application Support/Adobe/TypeSupport/…/CHINTRAD.TXT

how to fix

Douglas24299010rpn7_0-1690558479699.png

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Douglas24299010rpn7_1-1690558699355.png

 

 

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correct answers 1 Correct answer

Community Expert , Aug 08, 2023 Aug 08, 2023

@Douglas24299010rpn7 I would love to have those oodles of time that you pointed to, but sometimes you need to start with a clean slate if nothing else is working. Anyhow, I see you have got it all sorted so all good.

-Manan

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Community Expert ,
Jul 28, 2023 Jul 28, 2023

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I would suggest following the instructions in your first screen shot. Completey remove and then reinstall the InDesign. You can do both from the CC Desktop app.

 

~Barb

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New Here ,
Jul 28, 2023 Jul 28, 2023

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i have no clue what a CC Desktop App is.  I opay Adobe so much per m,onth to use In Design, I have no cluie how to re-install if I trash it.

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New Here ,
Jul 28, 2023 Jul 28, 2023

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Thinking about it further, maybe best way is to cancel the regular montly payment. Then Adobe will trash

my In Design?  then I simply buy it again? Just seems a long way round, really grateful if you can guide?

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Community Expert ,
Jul 28, 2023 Jul 28, 2023

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I don't believe you can install InDesign without installing the Creative Cloud app first, so you almost certainly have it available.

 

Use Windows startup search to find "creative" — that's the Win key, followed by 'creative' — and manage your InDesign uninstall and reinstall from there.


╟ Word & InDesign to Kindle & EPUB: a Guide to Pro Results (Amazon) ╢

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Community Expert ,
Jul 28, 2023 Jul 28, 2023

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Are you on Mac or Windows?

And what version of InDesign are/were you using? I can make out the words 2023 in one of your screen shots. 

 

So to find the CC desktop app:

2023-07-28_14-19-43.png

Once you open it, you can remove InDesign and reinstall it.

 

~Barb

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New Here ,
Aug 07, 2023 Aug 07, 2023

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Thanks so much for your help, i found Creative Cloud - sorry I was a serious user of In Design in 2000's, not used to Creative Cloud. Actually cannot see the point in it. Anyway noticed the upgrade thing, and upgraded.  bingo. Solved the problem. Not easy to try to figure out why Adobe does not simply say "upgrade" rather than simply stopping something from working even though you are still paying for it. Would ease

pressure on this support - unnecessary.

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Community Expert ,
Aug 07, 2023 Aug 07, 2023

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You seem to have an unusal idea of what the Adobe platform and apps are, especially as a set. Creative Cloud (manager) is a central tool allowing you to choose which apps you want installed, and to monitor and maintain their versions.

 

And whatever your complaints about upgrading — I can't quite make sense or order of them — reinstallation is often the only solution when an application is damaged (files deleted or corrupted, accidental system changes made, etc.) You can usually reinstall any of several recent versions, if you don't want to upgrade (if, for example, you're in the middle of a large project and don't want to cope with feature changes)... but usually, if you're going to do a clean up and repair of an Adobe app installation, it's pragmatic to install the most current version.

 

Hope that gives you some context for the overall 'system' you're working with, here. It's a lot more than one standalone app... any one app.


╟ Word & InDesign to Kindle & EPUB: a Guide to Pro Results (Amazon) ╢

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Community Expert ,
Jul 31, 2023 Jul 31, 2023

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You can also use the Creative Cloud Cleaner tool to uninstall the application. I would suggest to unisntall everything Adobe that the tool finds and then reinstall. Details about the tool is given at the link below

https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

-Manan

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New Here ,
Aug 07, 2023 Aug 07, 2023

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ooohhh Manan, you sound like you have oodles of spare time.  Sounds like time consuming.  I fixed the issue by upgrading.  Thanks

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Community Expert ,
Aug 08, 2023 Aug 08, 2023

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@Douglas24299010rpn7 I would love to have those oodles of time that you pointed to, but sometimes you need to start with a clean slate if nothing else is working. Anyhow, I see you have got it all sorted so all good.

-Manan

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Community Expert ,
Aug 07, 2023 Aug 07, 2023

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Hi Douglas,

 

Not easy to try to figure out why Adobe does not simply say "upgrade" rather than simply stopping something from working even though you are still paying for it.

I have used all 18 versions of InDesign and have never encountered that message. I upgrade when I'm between jobs and go along my merry way. 

 

Your orignal screenshot was pretty clear:

  1. A file required to run InDesign was missing, and
  2. Reinstalling would fix it.

 

This was not Adobe stopping the application from running until you upgraded. This was restoring a file that was removed or renamed that stopped InDesign from launching. The good news is that upgrading also restored the file—a bonus since you were resistant to the initial repair instructions. And yes, this community forum is run by volunteer InDesign experts like Manan, James and me, who have time to share their expertise with users who need help.

 

At any rate, we are glad InDesign is working for you and you are back on track. Come back and see us again next time you have an InDesign question. We are always happy to help.

 

~Barb

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