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Cleaner Tools for OS 10.8

New Here ,
Nov 15, 2021 Nov 15, 2021

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Where can I download

AdobeLimitedAccessRepairTool.dmg
AdobeCreativeCloudCleanerTool.dmg

compatible with Mac OS 10.8?

My payments are up-to-date but I keep getting the "Renew Your Subscription" error message, so nothing will load.

Thanks in advance.

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Adobe Employee ,
Nov 29, 2021 Nov 29, 2021

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Hi there,

 

Thanks for reaching out. I am afraid macOS 10.8 is not compatible with any of the supported Adobe application. Would you mind sharing which version of Adobe apps you've installed on your machine?

I'd recommend using latest(supported) system configuration to use the Adobe applications. Hope it helps.

 

Regards,

Ashutosh

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Adobe Community Professional ,
Nov 29, 2021 Nov 29, 2021

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I'm sorry, but 10.8 could not possibly allow anyone to be up to date with anything. I also suspect this has nothing to do with InDesign so please give us more detail on exactly what you want to do and we can point you in the right direction...if there is one.

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New Here ,
Nov 30, 2021 Nov 30, 2021

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To: Bob Levine & Ashutosh MIshra

Thanks for taking the time to reply.

I was using the following apps:

Acrobat Pro Version 11.0.13

InDesign CS6 Version 8.0.0.370

Photoshop CS6 Version 13.0.0

They worked perfectly with OS 10.8 for almost a decade.

When I re-booted the machine recently, all were cleared from memory and the "Renew Your Subscription" message appeared. Nothing has downloaded from the server since.

I'm guessing that the best solution is to repeat what I did 10 years ago and buy a new Mac with the latest OS for page layout work and keep the old one for entertainment. I presume that Adobe Suite is compatible with OS 11 & OS 12 ???

 

Thanks for your advice,

David M

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Adobe Community Professional ,
Nov 30, 2021 Nov 30, 2021

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They are most certainly NOT compatible. They won't even install.

Now, let's back up...if you want to continue with what you have, you'll need to find out why you're being prompted for a subscription when you should be prompted for a serial number.

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Adobe Community Professional ,
Nov 30, 2021 Nov 30, 2021

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I'm confused: When you say your payments are up to date, what have you been paying for if all you had was an old CS Suite?

When you go to your Adobe accounts page, what does it have listed under your Plans and Payments?

If your intent is to reinstall your existing apps on your old system, if you had registered your CS6 Suite, you should be able to download the CS6 installer from your Adobe account page (your existing serial will be there too). 

As for the cleaner tools, have you tried the current ones and they won't run?

I have a valid link to the older CreativeSuiteCleanerTool if you need it.

What Mac are you using with 10.8?

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