Client opened IND template and it's all shifted and incorrect.

[Sharmaine5D2E]

Hi there! I designed some templates on a baseline grid for a client and now he opened it and the totally of the file is incorrect. The text is all too large and moved up and all of a sudden the blocks are larger and sticks out? The client shared the screenshot, I honestly have no idea what happened as well to solve it.

Does anybody know?

[Anubhav M]

Hello @Sharmaine5D2E,

Could you share a link to a sample file along with screenshots/screen recording of the problem (if possible), after uploading it to a file-sharing service, so I can better assist you?

Looking forward to hearing from you.

Anubhav

[Barb Binder]

Hi @Sharmaine5D2E:

I moved your screenshots to inline from attachments, because it's easier to compare them when you can see them both at the same time.  Other than that one is open in InDesign and the other in Illustrator, I'm not seeing the differences you mentioned. Can you help direct me?

Coffee is reaching my bloodstream... now I see that the text isn't vertically aligned within the table and the other shifts—what happens when they open your file in InDesign?

~Barb

[Peter Spier]

One very likely cause for this would be basing any styles in your template on [Basic Paragraph]. If the client has a different definition for [Basic Paragraph], his definition will be used, not yours, and the results will be disastrous.

[Sharmaine5D2E]

I will dive into this!

[BobLevine]

Without the files it's impossible to know but if the second screenshot is PDF opened in Illustrator, well, that would explain a world of problems.

[Barb Binder]

Yep. This is Illustrator's contexual taskbar, not InDesign's, so that's what I'm thinking, too. 

~Barb

[BobLevine]

And now we're back to waiting for the OP to come back and explain everyone's workflow.

[Peter Spier]

@Barb Binder and @BobLevine I think the Illustrator shot is showing what it's SUPPOSED to look like. There overset text in the InDesign screen grab which leads me to think that's where the problem is (hence the [Basic Paragraph] comment)..

[Willi Adelberger]

In which version it was created? In which version opened?

[Mike Witherell]

Adding to the wonderment, I was wondering what about this design needs snapping to baseline grids? Answer: probably nothing.

For the Basic Paragraph Style to trigger changes, wouldn't the other person opening the file have to copy and paste some styled text to trigger that phenomenon?

[Sharmaine5D2E]

Wow whole discussion going on. Leave the illustrator bit for what it is, this is indeed just the PdF opened by the client and how it should look like.

- both indesign programs are 2025

- i can not share files since the problems only happens at my client and not with me. I know that it works fine with and tried with a friend as well.. kind of a mystery. 

- unnecessary comments as why I placed it on baselinegrid can be left out of this topic, this is my decision to make sure text blocks are always aligned. I did not ask for unwanted opinions but for help 

[BobLevine]

This is a public forum where people come to ask for help and generally get it. I'm sorry if that doesn't work for you but all you posted were two pictures and left the rest of us to guess.

In the future, please help us to help you and provide full details on exactly who's doing what...something you still haven't done. And again, those screenshots are not both from InDesign. The second one is clearly Illustrator which means your client opened a PDF with it. That is just the wrong thing to do. Only PDFs created with Illustrator should be opened there.

[Peter Spier]

- i can not share files since the problems only happens at my client and not with me. I know that it works fine with and tried with a friend as well.. kind of a mystery. 

By @Sharmaine5D2E

You absolutely need to look for text styled with Basic Paragraph or something else based on that....

[Mike Witherell]

Hi Sharmaine,

Don't mean to sound critical in the questions I'm asking, but when the forum user cannot see the original files, it can be hard to guess where the problem lies. Here is the point I did not make clear: Did you investigate "Basic Paragraph Style" yet? If Basic Paragraph Style is a Based-On within a style, and it triggers let's say an increase in the leading, then the style would suddenly be in conflict with the Baseline Grid you have established, and things might overset. What I can't understand is what the client is doing to trigger it.