• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

CMD-0 stops working in InDesign (and all Creative Cloud apps) on Mac

Explorer ,
Feb 14, 2024 Feb 14, 2024

Copy link to clipboard

Copied

In the past few weeks I've found that CMD-0—fit to window—simply doesn't work at some point while I'm working.

 

When that happens, I've discovered it also doesn't work in other Creative Cloud apps (Illustrator, Photoshop & Acrobat).

 

The only solution is to restart my computer which only fixes it temporarily.

 

Running Sonoma on a MacBook Air M2.

TOPICS
Bug

Views

86

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 14, 2024 Feb 14, 2024

Copy link to clipboard

Copied

What version of Sonoma?
What version of InDesign?

Are both fully up to date?

There were some updates in both OS and InDesign to resolve some issues.

 

---

If you are up to date with the latest versions and it's still not working

Then it could be a third party app that is running in the background that is taking over the keyboard shortcut.

I get this with WebRoot security app running on the computer, where you have to Pause Keyboard Shortcuts or something regularly as it stops the InDesign shortcuts.

 

Or it could be another app. 

 

----

Basic troubleshooting steps

 

Try resetting your preferences:

Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

 

===

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 19, 2024 Feb 19, 2024

Copy link to clipboard

Copied

LATEST

I'm running Sonoma 14.2.1 (23C71) and InDesign 19.1.

I finally determined what was causing the problem.

My desktop version of Todoist was the culprit.

As long as Todoist is not running I can use cmd-0.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 15, 2024 Feb 15, 2024

Copy link to clipboard

Copied

I'm having the same exact issue recently.

I'm running Ventura 13.6.4 on iMac 2017.

All my software is up to date.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 15, 2024 Feb 15, 2024

Copy link to clipboard

Copied

Tell us the exact version numbers you have please

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines