Comma not working in InDesign on Windows 10

[dortheros]

Hi all,

I've run into an odd problem, that I cannot seem to solve, so I hope you can help me out.

As of today I cannot write commas in Indesign. I've tested in various other programmes, including other adobe apps, it is only in Indesign the issue occur. I tried to update to the latest version and  I've tried using different fonts, but no luck. 

The comma in the num keypad work and I can copy/paste excisting commas into the text.

I use a danish keyboard, on Windows 10 Enterprise.

{Renamed By MOD}

Can anyone help me? Thanks 🙂 

[Rishabh_Tiwari · Accepted solution]

Hi Cindy,

Thanks for reaching out. This is unusual, could you please try resetting the preferences for InDesign by following the steps below:

• Close all Adobe applications. 
• Go to Locations : 
• C:\Users\user\AppData\Roaming\Adobe  
• C:\Users\user\AppData\Local\Adobe. 
•  Rename InDesign folders to InDesign.old 
• Launch InDesign from CC. 

Let us know if it works or if you need any further assistance.

Regards

Rishabh

[dortheros]

Hi Rishabh

Thanks for your fast reply.

I followed your recommendation and it worked. I spend a lot of time searching a solution, and then it was so simple - Thanks, you just saved my day 🙂

[Rishabh_Tiwari]

Glad to hear it has been resolved! Feel free to reach out if you run into any other questions or issues in the future. Thanks!   

[najla5FE3]

Hello!

I am having the same problem with all my adobe programs, and I am using a Mac, i tried changing the fonts but they all make the comma look like this >.

[elShimmer]

Hi there,

As a company I don't have administration priviledges so going to either 

• C:\Users\user\AppData\Roaming\Adobe  
• C:\Users\user\AppData\Local\Adobe.

Is not a possibilty, or location I can see. However, I am still having this issue where it's turing my commas into > when importing a word document. 

Please fix, my sanity depends on it.

Thank you,

Kyle

[Creamer Training]

You should be able to rebuild your preferences as follows.

Windows: Hold down the Cntl-Alt-Shift keys immediately upon starting the program.

Mac: Hold down the Cmd-Cntl-Alt-Shift immediately upon starting the program.

This isn't as thorough as deleting the AppData info, but it's worth a try.