Company Fraud

[Mats-Olof24783447j2l0]

Have anyone of you experienced this: Adobe just charged me for one month of Indesign (which I have called off), and then when I log in I find that I have no payed plan. And then I try to contact them, only to find out that I can not contact them (only the virtual assistant) since I do not have a payed plan.

What is this, the Russian Mafia?

Mats Deland

[Barb Binder · Accepted solution]

Hi @Mats-Olof24783447j2l0:

We understand your frustration but the community forms are staffed by volunteers from the community – we are users just like you. Kindly contact Adobe Customer Care to address your billing issues.

https://helpx.adobe.com/support/support-new/account-billing.html

~Barb

[Creamer Training · Accepted solution]

It's entirely possible that your cancelation happened just after the renewal date; then the charge appeared later on your credit card statement. It could just be an overlap that could seem like a couple of months later.

Just saying...