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Company Fraud

New Here ,
Jun 08, 2022 Jun 08, 2022

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Have anyone of you experienced this: Adobe just charged me for one month of Indesign (which I have called off), and then when I log in I find that I have no payed plan. And then I try to contact them, only to find out that I can not contact them (only the virtual assistant) since I do not have a payed plan.

What is this, the Russian Mafia?

 

Mats Deland

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Activation billing and install

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correct answers 2 Correct answers

Community Expert , Jun 08, 2022 Jun 08, 2022

Hi @Mats-Olof24783447j2l0:

 

We understand your frustration but the community forms are staffed by volunteers from the community – we are users just like you. Kindly contact Adobe Customer Care to address your billing issues.

https://helpx.adobe.com/support/support-new/account-billing.html

 

~Barb

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Community Expert , Jun 08, 2022 Jun 08, 2022

It's entirely possible that your cancelation happened just after the renewal date; then the charge appeared later on your credit card statement. It could just be an overlap that could seem like a couple of months later.

Just saying...

 

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Community Expert ,
Jun 08, 2022 Jun 08, 2022

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Hi @Mats-Olof24783447j2l0:

 

We understand your frustration but the community forms are staffed by volunteers from the community – we are users just like you. Kindly contact Adobe Customer Care to address your billing issues.

https://helpx.adobe.com/support/support-new/account-billing.html

 

~Barb

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Community Expert ,
Jun 08, 2022 Jun 08, 2022

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It's entirely possible that your cancelation happened just after the renewal date; then the charge appeared later on your credit card statement. It could just be an overlap that could seem like a couple of months later.

Just saying...

 

David Creamer: Community Expert, Adobe Certified Instructor, and Adobe Certified Expert (since 1995)

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