• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Constant crashes with hyperlinks panel open

Community Beginner ,
Jul 20, 2022 Jul 20, 2022

Copy link to clipboard

Copied

Indesign is crashing every few minutes and it seems to happen only when the hyperlinks panel is open. Is there a fix for this. I've tried updating and going back a version and it's happening.

 

This is only happening on an M1 Mac, windows doesn't have this problem

TOPICS
Bug

Views

149

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jul 20, 2022 Jul 20, 2022

Thanks for confirming. Please try the steps shared here https://helpx.adobe.com/indesign/using/setting-preferences.html to restore InDesign preferences. In addition to that, please add full permission to InDesign folders by following the steps shared below:

 

  • Go to Terminal (Go > Utilities > Terminal.app)
  • Execute the following command on the terminal to provide permission:
    • sudo chmod -R 777 /Users/<user>/Library/Preferences/Adobe InDesign
    • sudo chmod -R 777 /Users/<user>/Library/Caches/Adobe In
...

Votes

Translate

Translate
Adobe Employee ,
Jul 20, 2022 Jul 20, 2022

Copy link to clipboard

Copied

Hi @pstasz ,

 

Sorry to hear about the trouble. Please ensure that you are on the latest version of InDesign which is 17.3 and if it's already up to date then please share a few more details like:

 

  1. Is this happening on a specific file or multiple files?
  2. Have you tried re-installing InDesign or restoring preferences? 

 

We're here to help, just need more information.

 

Regards

Rishabh

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 20, 2022 Jul 20, 2022

Copy link to clipboard

Copied

It was happening on the most recent version, then I installed 17.2.1 and it's still happening on multiple files. I'm not sure where to go to restore preferences on mac, but these are the first documents I've attempted to open on this new mac.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 20, 2022 Jul 20, 2022

Copy link to clipboard

Copied

Thanks for confirming. Please try the steps shared here https://helpx.adobe.com/indesign/using/setting-preferences.html to restore InDesign preferences. In addition to that, please add full permission to InDesign folders by following the steps shared below:

 

  • Go to Terminal (Go > Utilities > Terminal.app)
  • Execute the following command on the terminal to provide permission:
    • sudo chmod -R 777 /Users/<user>/Library/Preferences/Adobe InDesign
    • sudo chmod -R 777 /Users/<user>/Library/Caches/Adobe InDesign
    • sudo chmod -R 777 /Users/<user>/Library/Application Support

Once done, reboot the machine and check again and let us know if this solves the issue or if you need any further assistance.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 20, 2022 Jul 20, 2022

Copy link to clipboard

Copied

LATEST

Hopefully this works and helps someone else out there. I've been losing time and work all day due to these crashes so I've decided to just go back to Windows. Maybe I'll give this Mac another chance on a weekend. Thanks for your help.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines