Constant crashes with hyperlinks panel open

Community Beginner ,
Jul 20, 2022 Jul 20, 2022

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Indesign is crashing every few minutes and it seems to happen only when the hyperlinks panel is open. Is there a fix for this. I've tried updating and going back a version and it's happening.

 

This is only happening on an M1 Mac, windows doesn't have this problem

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Adobe Employee , Jul 20, 2022 Jul 20, 2022

Thanks for confirming. Please try the steps shared here https://helpx.adobe.com/indesign/using/setting-preferences.html to restore InDesign preferences. In addition to that, please add full permission to InDesign folders by following the steps shared below:

 

  • Go to Terminal (Go > Utilities > Terminal.app)
  • Execute the following command on the terminal to provide permission:
    • sudo chmod -R 777 /Users/<user>/Library/Preferences/Adobe InDesign
    • sudo chmod -R 777 /Users/<user>/Library/Caches/Adobe In
...

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Adobe Employee ,
Jul 20, 2022 Jul 20, 2022

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Hi @pstasz ,

 

Sorry to hear about the trouble. Please ensure that you are on the latest version of InDesign which is 17.3 and if it's already up to date then please share a few more details like:

 

  1. Is this happening on a specific file or multiple files?
  2. Have you tried re-installing InDesign or restoring preferences? 

 

We're here to help, just need more information.

 

Regards

Rishabh

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Community Beginner ,
Jul 20, 2022 Jul 20, 2022

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It was happening on the most recent version, then I installed 17.2.1 and it's still happening on multiple files. I'm not sure where to go to restore preferences on mac, but these are the first documents I've attempted to open on this new mac.

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Adobe Employee ,
Jul 20, 2022 Jul 20, 2022

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Thanks for confirming. Please try the steps shared here https://helpx.adobe.com/indesign/using/setting-preferences.html to restore InDesign preferences. In addition to that, please add full permission to InDesign folders by following the steps shared below:

 

  • Go to Terminal (Go > Utilities > Terminal.app)
  • Execute the following command on the terminal to provide permission:
    • sudo chmod -R 777 /Users/<user>/Library/Preferences/Adobe InDesign
    • sudo chmod -R 777 /Users/<user>/Library/Caches/Adobe InDesign
    • sudo chmod -R 777 /Users/<user>/Library/Application Support

Once done, reboot the machine and check again and let us know if this solves the issue or if you need any further assistance.

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Community Beginner ,
Jul 20, 2022 Jul 20, 2022

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Hopefully this works and helps someone else out there. I've been losing time and work all day due to these crashes so I've decided to just go back to Windows. Maybe I'll give this Mac another chance on a weekend. Thanks for your help.

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