Constant Shutdown Error

Report · Jul 13, 2024

Hello, the operating system is the latest version and there is no outdated hardware or software. However, when I design in InDesign, I have been experiencing constant shutdown errors recently. I am sending the error report below, I would appreciate it if you could help.

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="16.3.0.202406071234_38d983a" clientVersion="16.3.0.202406071234_38d983a" applicationName="InDesign" applicationVersion="19.5.0" build="19.5.0.84" source="Windows-Client" crashType="n/a">
<time year="2024" month="7" day="14" hour="1" minute="12" second="47" timeoffset="180" timezone="Türkiye Standart Saati"/>
<user guid="5f2ff81e-d0cf-49ad-99bc-1fcdad043b7d"/>
<system platform="Windows 11 Pro" osversion="11.0" osbuild="22631" applicationlanguage="tr-tr" userlanguage="tr-TR" oslanguage="tr-TR" ram="65298" machine="13th Gen Intel(R) Core(TM) i9-13900K" model="Intel64 Family 6 Model 183 Stepping 1" cpuCount="32" cpuType="8664" cpuFreq="2995 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 3060" description="NVIDIA GeForce RTX 3060" driverDate="20240625000000.000000-000" driverVersion="32.0.15.5612" videoModeDescription="2560 x 1440 x 4294967296 renk" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2504&#38;SUBSYS_88161043&#38;REV_A1&#92;4&#38;8BD6E8D&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics 770" description="Intel(R) UHD Graphics 770" driverDate="20230724000000.000000-000" driverVersion="31.0.101.4577" videoModeDescription="2560 x 1440 x 4294967296 renk" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_A780&#38;SUBSYS_D0001458&#38;REV_04&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="&#60;&#62;,igd10iumd64.dll,igd12umd64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF9E518DCFD">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF9E518DCFD" symbolname="UnicodeSavvyString::CopyFrom"/>
<stackStatement index="1" address="0x00007FF9E7A9223C" symbolname="EyeballCheckboxEventHandler::ToggleOnClick"/>
<stackStatement index="2" address="0x00007FF9E7A9157C" symbolname="EyeballCheckboxEventHandler::ToggleOnClick"/>
<stackStatement index="3" address="0x00007FF9E7A91D4D" symbolname="EyeballCheckboxEventHandler::ToggleOnClick"/>
<stackStatement index="4" EndlessStack="TRUE"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x00000000FFFFFFFF"/>
<register name="RBX" value="0x0000024CB82C1090"/>
<register name="RCX" value="0x00007FF9CC019E58"/>
<register name="RDX" value="0x0000024CB82BFCB0"/>
<register name="RSI" value="0x0000000000000000"/>
<register name="RDI" value="0x0000024CB82BFCB0"/>
<register name="RSP" value="0x0000007C58EFD6C0"/>
<register name="RBP" value="0x0000007C58EFD7F0"/>
<register name="RIP" value="0x00007FF9E518DCFD"/>
<register name="EFL" value="0x0000000000010202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
b306a8ef-ab9b-46ee-85fa-5e1df8586f98
</sessionId>
<dunamisConfigGuid>
fb3c95c5-af6d-42c9-b3de-029ab1ceb353
</dunamisConfigGuid>
</crashreport>

Report · Jul 13, 2024

As a test, try to revert to 19.4 - will it make a difference? You can do so from the Creative Cloud app:

Report · Jul 13, 2024

I get the same error when I try this.

Report · Jul 14, 2024

@Five364259442vd3

Can you edit your post - remove the log - and attach it as a TXT file?

Report · Jul 14, 2024

I copied the error I received into a txt file.

Report · Jul 14, 2024

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="16.3.0.202406071234_38d983a" clientVersion="16.3.0.202406071234_38d983a" applicationName="InDesign" applicationVersion="19.5.0" build="19.5.0.84" source="Windows-Client" crashType="n/a">
<time year="2024" month="7" day="14" hour="1" minute="12" second="47" timeoffset="180" timezone="Türkiye Standart Saati"/>
<user guid="5f2ff81e-d0cf-49ad-99bc-1fcdad043b7d"/>
<system platform="Windows 11 Pro" osversion="11.0" osbuild="22631" applicationlanguage="tr-tr" userlanguage="tr-TR" oslanguage="tr-TR" ram="65298" machine="13th Gen Intel(R) Core(TM) i9-13900K" model="Intel64 Family 6 Model 183 Stepping 1" cpuCount="32" cpuType="8664" cpuFreq="2995 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 3060" description="NVIDIA GeForce RTX 3060" driverDate="20240625000000.000000-000" driverVersion="32.0.15.5612" videoModeDescription="2560 x 1440 x 4294967296 renk" pnpDeviceID="PCI\VEN_10DE&DEV_2504&SUBSYS_88161043&REV_A1\4&8BD6E8D&0&0008" installedDisplayDrivers="nvldumdx.dll"/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics 770" description="Intel(R) UHD Graphics 770" driverDate="20230724000000.000000-000" driverVersion="31.0.101.4577" videoModeDescription="2560 x 1440 x 4294967296 renk" pnpDeviceID="PCI\VEN_8086&DEV_A780&SUBSYS_D0001458&REV_04\3&11583659&0&10" installedDisplayDrivers="<>,igd10iumd64.dll,igd12umd64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF9E518DCFD">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF9E518DCFD" symbolname="UnicodeSavvyString::CopyFrom"/>
<stackStatement index="1" address="0x00007FF9E7A9223C" symbolname="EyeballCheckboxEventHandler::ToggleOnClick"/>
<stackStatement index="2" address="0x00007FF9E7A9157C" symbolname="EyeballCheckboxEventHandler::ToggleOnClick"/>
<stackStatement index="3" address="0x00007FF9E7A91D4D" symbolname="EyeballCheckboxEventHandler::ToggleOnClick"/>
<stackStatement index="4" EndlessStack="TRUE"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x00000000FFFFFFFF"/>
<register name="RBX" value="0x0000024CB82C1090"/>
<register name="RCX" value="0x00007FF9CC019E58"/>
<register name="RDX" value="0x0000024CB82BFCB0"/>
<register name="RSI" value="0x0000000000000000"/>
<register name="RDI" value="0x0000024CB82BFCB0"/>
<register name="RSP" value="0x0000007C58EFD6C0"/>
<register name="RBP" value="0x0000007C58EFD7F0"/>
<register name="RIP" value="0x00007FF9E518DCFD"/>
<register name="EFL" value="0x0000000000010202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

</hbLogSessionDllStatus>
</crash>

Report · Jul 14, 2024

@Five364259442vd3

Unfortunately, not - you should use BROWSE vvvvvvvv:

so afterwards your message will look like this:

Report · Jul 15, 2024

Do you have any third party plugin/scripts installed. If yes then try launching after removing them. Also, are you trying to open InDesign by double clicking on a document? If so then try by opening the application without opening a document.

-Manan