crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" InDesign 2022 crashing!

New Here ,
Nov 05, 2021 Nov 05, 2021

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Dear Community,

 

Happy Diwali to all those celebrating.

I was working on this file - https://shared-assets.adobe.com/link/41997273-341f-4c37-588b-edece8a37381  and everything was going well untill I saved the file and closed InDesign.

Next moring what I found to my surprise was the file is not at all ready to open. It simply crashes the application.

 

I accessed the error message in the carsh logs and found this error -

"crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFD330EAFFB"

 

I am able to work on other files as usual. Please can someone from the team try to recover my file and send me back? Its quite urgent.

 

Cheers,

Hari Rao 

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Guide ,
Nov 05, 2021 Nov 05, 2021

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This is an old thing that can happen. Files become corrupted when saving , especially in the cloud. Normally, if you have no backup copy and also the auto-restore of ID cannot work, the chance is lowto save the file. In your case, you have a copy on the cloud which is corrupted, so the chance might you have a local file that you may restore. If not, the file is lost.

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New Here ,
Jun 28, 2022 Jun 28, 2022

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and how could you solve this? If you'd make a new file,  copy the styles from the old file and copy all the text,would that solve the problem?

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Guide ,
Jun 28, 2022 Jun 28, 2022

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Are you sure you answered in the right thread? Because this is about a corrupted file that crashed ID and which is lost now.

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