Crash on launch after updating to InDesign 19.1

Report · Jan 11, 2024

InDesign 19.1 crashes everytime after startup. I deleted all preferences and the folder in AppData but only a downgrade to 19.0.1 works for me.

{Renamed By MOD}

Report · Jan 11, 2024

Hi @cawagner,

Sorry to hear about the trouble. Please try the suggestions shared here. If this doesn't work, can you confirm the version of the operating system in use?

Thanks

Rishabh

Report · Jan 11, 2024

Hi Rishabh,

I've tried every suggestion.

I'm using Windows 10 Enterprise 22H2 with the latest updates.

The beta-version from 19.1 worked without problems.

Should I post the error report?

Cheers

Carsten

Report · Jan 11, 2024

Thank you for confirming. Please try reproducing the crash. Once InDesign crashes, please collect and share system logs. To share the logs, you can add it to a shared location like Google Drive or DropBox and share the link with us.

Report · Jan 11, 2024

You can download the logs here.

Report · Jan 11, 2024

Thank you for sharing the logs. I am escalating this with the engineering team and will update you as soon as I hear from the team.

Report · Jan 11, 2024

I have two users on 19.1 with crashes in Indesign and one user on 19.0.1 with no issues.

Thanks

Report · Jan 11, 2024

If this is a request for help you're going to have to provide system details.

Report · Jan 16, 2024

Hi Everyone,

We highlighted this with our Engineering team and a bug has been logged. I will update this discussion as soon as I hear from them. Meanwhile, the team has provided the workaround which is:

On win, go to C:\Users\user_name\AppData\Roaming\Adobe\Creative Cloud Libraries\LIBS , create an empty file called librarylookupfile (without file extension) there and then restart InDesign
On mac, go to /Users/user_name/Library/Application Support/Adobe/Creative Cloud Libraries/LIBS , create an empty file called librarylookupfile (without file extension) there and then restart InDesign

I have attached a screenshot for the reference.

Thanks

Rishabh

Report · Jan 16, 2024

Hi Rishabh,

and what should I do with the already existing file with this name?

Thanks

Carsten

Report · Jan 16, 2024

Hi Rishabh,

I renamend the file and created a new empty file. After a restart, I executed the update again. InDesign still displays the error message.

Cheers

Carsten

Report · Jan 17, 2024

Thank you for trying. Please try the steps shared below:

--Close InDesign and all Adobe-related processes from the task manager/activity monitor.

--Reboot the computer.

--Go to the above location and rename the existing librarylookupfile.

--Once renamed, then launch InDesign and let us know how it goes.

Thanks

Rishabh

Report · Jan 18, 2024

Hello Rishabh,

no, unfortunately, that doesn't work either. A colleague tried to install InDesign 19.1 on a newly purchased computer yesterday. The same error message appears after launching it there as well, just like in my case.

This error appears in the log file on both computers:

Cheers

Carsten

Report · Jan 19, 2024

Thank you for trying. I'll need a few details to escalate this with the Engineering team. Please try reproducing the crash, and once InDesign crashes, please take a screenshot and share the logs with us.

Report · Jan 19, 2024

Hello Rishabh,

attached is the complete error log and a Screenshot.

Cheers

Carsten

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="14.0.0.202310260823_2e78abe" clientVersion="14.0.0.202310260823_2e78abe" applicationName="InDesign" applicationVersion="19.1.0" build="19.1.0.43" source="Windows-Client" crashType="n/a">
<time year="2024" month="1" day="19" hour="13" minute="23" second="23" timeoffset="60" timezone="Mitteleuropäische Zeit"/>
<user guid="0a6ebc33-6ea1-465b-8191-2b4a5c850640"/>
<system platform="Windows 10 Enterprise" osversion="10.0" osbuild="19045" applicationlanguage="de-de" userlanguage="de-DE" oslanguage="de-DE" ram="65276" machine="Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz" model="Intel64 Family 6 Model 158 Stepping 10" cpuCount="12" cpuType="8664" cpuFreq="3192 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics 630" description="Intel(R) UHD Graphics 630" driverDate="20230524000000.000000-000" driverVersion="31.0.101.2125" videoModeDescription="1920 x 1080 x 4294967296 Farben" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_3E92&#38;SUBSYS_124A1734&#38;REV_00&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFC9CA56FA5">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFC9CA56FA5" symbolname="GetPlugIn"/>
<stackStatement index="1" address="0x00007FFC9C96382E" symbolname="GetPlugIn"/>
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<stackStatement index="3" address="0x00007FFC9C96B052" symbolname="GetPlugIn"/>
<stackStatement index="4" address="0x00007FFC9CA86F31" symbolname="GetPlugIn"/>
<stackStatement index="5" address="0x00007FFC9CA86CBA" symbolname="GetPlugIn"/>
<stackStatement index="6" address="0x00007FFC9CA86372" symbolname="GetPlugIn"/>
<stackStatement index="7" address="0x00007FFD71101BB2" symbolname="configthreadlocale"/>
<stackStatement index="8" address="0x00007FFD71497344" symbolname="BaseThreadInitThunk"/>
<stackStatement index="9" address="0x00007FFD731E26B1" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x00000005011FF2F8"/>
<register name="RBX" value="0x0000000000000000"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x00000005011FF378"/>
<register name="RSI" value="0x0000000000000000"/>
<register name="RDI" value="0x00000005011FF378"/>
<register name="RSP" value="0x00000005011FF250"/>
<register name="RBP" value="0x0000000000000000"/>
<register name="RIP" value="0x00007FFC9CA56FA5"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
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Report · Jan 22, 2024

Thank you for sharing the logs, I'll add these on the bug. Additionally, I had a word with the team, and they have shared new steps so could you try this as well:

--Close InDesign

--Go to the above-mentioned location and delete this file librarylookupfile
--Once deleted, uninstall InDesign.
--Instal !9.0.1 version and then update to 19.1 and let us know how it goes.

Thanks

Rishabh

Report · Jan 22, 2024

Hi Rishabh,

no, the error persists.

Cheers

Carsten

Report · Jan 31, 2024

Hi Everyone,

Thank you for your patience. We have started releasing InDesign 19.2, and we have fixed this issue since this is done in phases so, once available in your region, feel free to test and update this discussion if you need further assistance. Here is the link to an article with fixed issues in 19.2.

Thanks
Rishabh

Report · Jan 31, 2024

What is the last stable version? 19.1, 19.01, 19.0 all crash equally well.

Report · Feb 05, 2024

Hi @fiedler,

Sorry for the frustration. Would you mind updating to the 19.2 version and let us know if you still experience the crash?

We will try our best to help you.

Thanks,

Harshika

Report · Feb 05, 2024

How can I get 19.2? Do you have a link? CC says 19.1 is the latest.

Report · Feb 05, 2024

19.2 is rolling out now. It might take some time to get to you. The US is always last.

Report · Apr 27, 2024

Hi everyone, after installing Win 11, currently 23H2, InDesign 19.4 keeps crashing on launch. I have tried everything I could find in this forum and online, including uninstalling, using the cleaner tool, renaming folders etc.. The app crashes after a few seconds, there's no error code. I uploaded the logs using the LogCollector Tool and got a confirmation from Adobe: AdobeLogs_20240427_101318_942-win-GS.zxp. Appreciate any help. Jo

Report · Apr 27, 2024

Quick follow-up to my previous message: reverting to ID 19.1 works. I hope the community is notified when the bug in 19.4 gets fixed. cheers, jo

Crash on launch after updating to InDesign 19.1

1 Correct answer

1 Pinned Reply