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Crash on launch - Windows 10 profile

Community Beginner ,
Aug 25, 2021 Aug 25, 2021

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InDesign is crashing on launch on a Windows 10 domain-joined PC.  When lauching under another profile, it runs fine.  I'd like to avoid recreating the profile if possible.  The crash is the same as:

https://community.adobe.com/t5/indesign/error-quot-exception-access-violation-quot-exceptioncode-quo...

 

This is on the latest available 16.3 InDesign version and was also occurring on 16.2.1.  Has anyone been able to resolve this problem?  I've cleaned out all Creative Cloud and apps, removed all Adobe folders from profile folders, program files folders, programdata folders.  Worked with Adobe who recommended checking with Microsoft, and I am reaching out, but I'm fairly sure they will recommend recreating the profile as well, which will be time consuming and according to the above post, may not resolve the issue.

 

Registry edits?  Other file locations to check?

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Adobe Employee , Aug 29, 2021 Aug 29, 2021
Hi there, Sorry to hear about your experience. Adobe InDesign 16.4 is now available to download. Please follow the instructions given in this help article to update your app & let us know how it performs. Looking forward to your response. Regards, Ashutosh

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Adobe Community Professional ,
Aug 25, 2021 Aug 25, 2021

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The latest version of InDesign, it's being rolled out now is 16.4.

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Community Beginner ,
Aug 25, 2021 Aug 25, 2021

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Thanks for the reply, this was all done yesterday and the 16.4 release was not yet available (for Windows, at least).  Is there a timeline or direct download link for it?

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Adobe Employee ,
Aug 29, 2021 Aug 29, 2021

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Hi there,

 

Sorry to hear about your experience. Adobe InDesign 16.4 is now available to download. Please follow the instructions given in this help article to update your app & let us know how it performs.

 

Looking forward to your response.

 

Regards,

Ashutosh

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