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Crash report: Updated InDD 16.2.1 May 18,2021 on Windows 10 Enterprise and Crashing on Startup

Community Beginner ,
May 18, 2021 May 18, 2021

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InDD Crashing for me on startup, after auto-update today, May 18.  

Opening currently working files will crash and send crash report option, etc.

Rebooting with 'delete prefs file' results in same crash issue.

Please suggest possible / best / method to repair or ?   

 

my system:

Edition Windows 10 Enterprise
Version 20H2
Installed on ‎3/‎8/‎2021
OS build 19042.985
Experience Windows Feature Experience Pack 120.2212.2020.0

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Bug, Performance

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Adobe Employee ,
May 30, 2021 May 30, 2021

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Hi there,

 

Sorry about the crashing! I know that's really frustrating. I would request if you could try following these steps and share your observations with us:

  • Rename CEP folder from C:\Program Files (x86)\Common Files\Adobe\CEP  
  • If that doesn't help, rename extensions folder from   C:\Program Files\Common Files\Adobe\UXP 

 

  

While performing each step, please make sure that all Adobe apps are closed.  Feel free to let us know if you still need assistance. We'd be happy to help. 

 

Regards,

Srishti

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New Here ,
May 30, 2021 May 30, 2021

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I am having the same problem on my Mac. I updated to the latest version and now InDesign keeps crashing and asking to send crash report. Which instructions were you referring to and do you have a solution for the Mac?

 

Thank you in advance!
Marsha

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Community Beginner ,
May 31, 2021 May 31, 2021

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Uninstall and reinstall the last version. They know about it. Chris

Get Outlook for iOS

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Adobe Employee ,
Jun 02, 2021 Jun 02, 2021

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Hi there,

 

For Mac, steps are same but the folder locations are different. 

  • Rename CEP folder from /Library/Application Support/Adobe to CEP.old 
  • If that doesn't help, rename extensions folder from /Library/Application Support/Adobe/UXP to extensions.old 

 

While performing each step, please make sure that all Adobe apps are closed.  Feel free to let us know if you still need assistance. We'd be happy to help. 

 

Regards,

Srishti

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New Here ,
Jun 02, 2021 Jun 02, 2021

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Thank you! I renamed both folders and so far so good *fingers crossed* 🙂

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New Here ,
Jun 02, 2021 Jun 02, 2021

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Hi Srishti, 

Where do I find these folders?

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