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InDesign crashes when I open the 'keyboard shortcuts' menu on InDesign 2022 (17.1).
I've tried reinstalling, deleting preferences and InDesign on other computers.
Anyone else have this?
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What Operating System?
What are the system specs; Processor, RAM, Graphics Card, HD Space?
Sounds like a conflict with something installed on the computers, something common like anti-virus software, or other sorts of things like that.
You could try CC Cleaner tool as reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
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Hello Eugene,
Thanks for your reply.
First a reply to your questions.
OS is Mac OS 11.3 (Big Sur)
iMac 5k, 27" 2019
i9 9900
64 GB Ram @2666 Mhz
RX 580, 8 GB
1 TB Internal drive space, 300 GB free
Solution: I found the problem in the Scripts panel. I have a lot of scripts and some have keyboard shortcuts. I removed the scripts from the folder and I could easily use the keyboard shortcuts menu again. After my modification I copied the scripts back and I can use InDesign like before.
Also... it could be that the menu takes a really REALLY long time to load. I didn't wait longer than about 15 minutes.