Crash when opening keyboard shortcuts via Edit menu

Community Beginner ,
Mar 01, 2022 Mar 01, 2022

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InDesign crashes when I open the 'keyboard shortcuts' menu on InDesign 2022 (17.1). 

 

I've tried reinstalling, deleting preferences and InDesign on other computers.

 

Anyone else have this?

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Community Expert ,
Mar 01, 2022 Mar 01, 2022

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What Operating System?
What are the system specs; Processor, RAM, Graphics Card, HD Space?

 

Sounds like a conflict with something installed on the computers, something common like anti-virus software, or other sorts of things like that.

 

You could try CC Cleaner tool as reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

 

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Community Beginner ,
Mar 09, 2022 Mar 09, 2022

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Hello Eugene,

 

Thanks for your reply.

 

First a reply to your questions.

OS is Mac OS 11.3 (Big Sur)

iMac 5k, 27" 2019

i9 9900

64 GB Ram @2666 Mhz

RX 580, 8 GB

1 TB Internal drive space, 300 GB free

 

Solution: I found the problem in the Scripts panel. I have a lot of scripts and some have keyboard shortcuts. I removed the scripts from the folder and I could easily use the keyboard shortcuts menu again. After my modification I copied the scripts back and I can use InDesign like before.

 

Also... it could be that the menu takes a really REALLY long time to load. I didn't wait longer than about 15 minutes.

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