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Crash With InDesign (Mac Pro 2019 - Mac OS11.4 - InDesign 16.3)

New Here ,
Jul 09, 2021 Jul 09, 2021

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Hello, For some time, InDesign systematically crashes after closing a document. I can no longer move the application window and have to relaunch. Have other people already had this kind of problem and have they found a solution? (Mac Pro 2019 - Mac OS11.4 - InDesign 16.3)

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Adobe Employee , Jul 09, 2021 Jul 09, 2021
Hi there, Sorry to hear about this trouble. Please update the application to 16.3.2 and see if that helps. If not, please share the crash report by following these steps ( https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html ). While submitting the crash, report please use the same email address, with which you are signed in on this community. This will help us find the crash report and help accordingly.  Once done, please try the steps shared on this page (https://community.adobe.com/t5/indesign/advanced-troubleshooting-for-launch-issues/td-p/11394034?page=1...

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Adobe Employee ,
Jul 09, 2021 Jul 09, 2021

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Hi there,

 

Sorry to hear about this trouble. Please update the application to 16.3.2 and see if that helps. If not, please share the crash report by following these steps ( https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html ).

While submitting the crash, report please use the same email address, with which you are signed in on this community. This will help us find the crash report and help accordingly. 

 

Once done, please try the steps shared on this page (https://community.adobe.com/t5/indesign/advanced-troubleshooting-for-launch-issues/td-p/11394034?pag...) and share your observations with us. 

 

Regards,

Srishti

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