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Crashed file

New Here ,
Jul 12, 2021 Jul 12, 2021

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I just crashed and my file is now corrupt. it's a huge file and i don't have an up to date back up. Are there any tricks to getting it back?

 

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Adobe Community Professional ,
Jul 12, 2021 Jul 12, 2021

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Here are two posts that might be helpful:

  1. https://helpx.adobe.com/indesign/kb/indesign-document-recovery.html
  2. https://helpx.adobe.com/indesign/kb/troubleshoot-file-issues.html (damaged files are addressed about mid-way through)

 

~Barb 

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New Here ,
Jul 12, 2021 Jul 12, 2021

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Thank you but nothing worked/
………………………………………..

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Adobe Community Professional ,
Jul 12, 2021 Jul 12, 2021

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Hello

 

I removed your signature as it posted private information - can you please disable your signature if replying by email?

 

What Operating System are you on?

For Mac - most have Time Machine

if not there are some 3rd party software that claims it can recover files

 

If you're on a PC

https://support.microsoft.com/en-us/windows/recover-lost-or-deleted-files-7bf065bf-f1ea-0a78-c1cf-7d...

Restoring files from previous versions

 

Restore deleted files and folders or restore a file or folder to a previous state.

 

To restore a deleted file or folder

  1. Open Computer by selecting the Start button 

     

     

    , and then selecting Computer.

  2. Navigate to the folder that used to contain the file or folder, right-click it, and then select Restore previous versions. If the folder was at the top level of a drive, for example C:\, right-click the drive, and then select Restore previous versions.

    You'll see a list of available previous versions of the file or folder. The list will include files saved on a backup (if you are using Windows Backup to back up your files) as well as restore points, if both types are available.

Note: To restore a previous version of a file or folder that's included in a library, right-click the file or folder in the location where it's saved, rather than in the library. For example, to restore a previous version of a picture that's included in the Pictures library but is stored in the My Pictures folder, right-click the My Pictures folder, and then select Restore previous versions.

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New Here ,
Jul 12, 2021 Jul 12, 2021

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Thank you for removing my email signature. i tried to do it but failed.

 

I am on a mac OS Big Sur 11.4

 

I use time machine for hard drive back ups.. but unfortunately i hadn't backed up for 2 days. 

 

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Adobe Community Professional ,
Jul 12, 2021 Jul 12, 2021

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No problem.

 

In the link that Barb post - see no.2 - there's an email address to send corrupt files. 

That's probably your best bet.

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New Here ,
Jul 12, 2021 Jul 12, 2021

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thank you. I sent it a few hours ago and no response yet. 

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Adobe Community Professional ,
Jul 12, 2021 Jul 12, 2021

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We'll see if we can get this escalated for you.

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New Here ,
Jul 12, 2021 Jul 12, 2021

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thank you! i will have to recreate the file tonight if i can't get it fixed. so much appreciated. 

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New Here ,
Jul 13, 2021 Jul 13, 2021

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I'm still waiting to see what indesign can do. do you think you can find out if they've taken a look at the file?

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Adobe Community Professional ,
Jul 13, 2021 Jul 13, 2021

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I don't have any access to anything like that. 

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New Here ,
Jul 13, 2021 Jul 13, 2021

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So should i give up do you think?

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