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Crashes immediately while editing text/ endnotes

Community Beginner ,
Mar 13, 2021 Mar 13, 2021

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Hi -- I'm working on a book project and every time I place a word doc in a text box (instead of copying and pasting, to keep formatting and footnotes), InDesign crashes immediately. I have the most up to date version from creative cloud. It's completely stopping my ability to do anything at all. HELP>

 

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Bug, Performance

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Adobe Community Professional ,
Mar 13, 2021 Mar 13, 2021

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are you importing your file? are you mapping styles?

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Community Beginner ,
Mar 13, 2021 Mar 13, 2021

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Hi -- I am not mapping styles. I am "placing" the text from word, as that's the advice I got from another tutorial. I can cut and paste without the program crashing, but I need the footnotes and endnotes, so I need to place instead of cut and paste. Any suggestions?

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Community Beginner ,
Mar 13, 2021 Mar 13, 2021

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Just tried a few test docs, and it definitely seems to be an endnote misfunction problem. Even when I just changed the endnote settings, indesign shut down.

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Community Beginner ,
Mar 13, 2021 Mar 13, 2021

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No, that's not what I meant -- to mark this as the correct answer. I meant to "correct" or edit my response. Oops. How do I unmark that???

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Adobe Employee ,
Apr 14, 2021 Apr 14, 2021

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Hi there,

 

Sorry about this trouble. I am hopeful that the issue was fixed by now. If not, please try the suggestions shared on this page (  https://community.adobe.com/t5/indesign/advanced-troubleshooting-for-launch-issues/td-p/11394034?pag...  ) and let us know how it goes. 

 

Feel free to let us know if you still need assistance. We'd be happy to help.

 

Regards,

Srishti

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Adobe Community Professional ,
Apr 21, 2021 Apr 21, 2021

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Hi Linda,

does it make a difference if you import a Word *.doc file instead of a *.docx file?

Is the source of your Word file really Microsoft Word?

Will it work if you open the Word file in Microsoft Word and save it to a new name?

 

Regards,
Uwe Laubender

( ACP )

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