Crashing

[arielb55248671]

Hey InDesign is crashing for two days now I haven't been able to get any work done. It crashes when I open a file or scroll up to the top or try to use the Find/Replace option. But now its just not even letting me open a file.

I updated the program and restarted the computer. I reinstalled and restarted the computer. I cleared the preferences. I exported the file I'm trying to work on as an idml.

What else can I do? I don't know how to move forward with work if I can't get In Design to function?!

[kevin stohlmeyer]

Can you copy the crash report and post it as an attachment?

[Rishabh_Tiwari]

Hi @arielb55248671 ,

We're so sorry to hear about the trouble. In addition to the information requested by @kevin stohlmeyer and please share a few more details like:

1. The version of ID & OS.
2. Is this happening on a specific file or multiple files?
3. Have you made any recent changes on your computer, like updating OS or installing new plugins?
4. Are the files saved locally or on a network folder synched locally?
5. Please share system logs by following the steps shared here https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

We're here to help, just need more information.

Regards

Rishabh

[carolyno86081859]

I am having the same issues as the OP yesterday and today. The crashing primarily occurs when I export a text box to Incopy, but I've also had problems with random crashing and menus disappearing before I can make a selection. It seems to be escalating into different issues. I'm using Indesign 17.3 on MacOS Monterey 12.4.  It is happening on multiple files stored both on the cloud and locally, and both new files and old files. I updated my operating system and apps yesterday, but only after this had occurred for a couple of hours. I uploaded the log as directed above. My colleagues are also having trouble with Incopy crashing and with Indesign crashing upon opening.

[carolyno86081859]

This is the file name: AdobeLogs_20220714_105654_752-mac-GS.zxp

[Rishabh_Tiwari]

Hi @carolyno86081859 ,

Sorry to hear about the trouble and for the delay in response. Are you still experiencing the issue? If yes, have you tried restoring the preferences or re-installing InDesign & InCopy?

Regards

Rishabh

[jmlevy]

I cleared the preferences.

How?

Did you do this? Quit InDesign and relaunch it while holding down the Shift, Ctrl and Alt keys [Windows], Shift, Ctrl, Alt and Cmd keys [Mac] until you see a warning message asking for confirmation.