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Damaged files

New Here ,
Dec 07, 2022 Dec 07, 2022

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Hi

I get "damaged file messages" on all my Indesign documents when I try to open them. I have reinstalled Indesign and it has not fixed the problem. 

Is there a software issue? 

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Community Expert ,
Dec 07, 2022 Dec 07, 2022

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Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

 

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Rollback to a previous InDeisgn version

https://helpx.adobe.com/download-install/using/install-previous-version.html#:~:text=Open%20the%20Cr....

 

 

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New Here ,
Dec 07, 2022 Dec 07, 2022

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No luck with the rollback

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Community Expert ,
Dec 07, 2022 Dec 07, 2022

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Can you provide a screen capture of the "damaged file message"?

 

Also let us know more about your system: Please tell us what operating system (exactly) you're running. Please tell us (exactly) what InDesign version you're using.

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New Here ,
Dec 07, 2022 Dec 07, 2022

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Operating system is Windows Pro 10 21H2

Had version 18 installed and then installed 17.4

Here are all the errors

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New Here ,
Dec 07, 2022 Dec 07, 2022

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I get this message on all my other document

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Community Expert ,
Dec 07, 2022 Dec 07, 2022

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Do you get errors from opening other kinds of files (for example, Office files like Word, or other files from other Adobe applications that you use?

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Community Expert ,
Dec 07, 2022 Dec 07, 2022

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Is it possible that your storage hard drive is damaged or corrupted? What are you reading files from?

Mike Witherell

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Community Expert ,
Dec 07, 2022 Dec 07, 2022

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One of those messages indcates you are not using version 18 to open at least one file saved in version 18.

If all of your files were saved in version 18 you are going to need to reinstall that.

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