I previously had an adobe acccount associated with my school that I would use on my personal computer. Having left my school I purchased using my personal email account my own indesign subscription. I have already re-installed indesign but when I open the application it says my account is not valid on this device. Saying to contact my IT administrator but I do not know who that is. I have tried to call for support but it says I need a product and a serial number that I can not find. How can I open the app?
Have you signed out of your Creative Cloud desktop application and signed in using your new personal Adobe ID? The CC desktop app controls all of your installations and that is where your account is defined.
Thank you so much for the advice, I've given it a try but no luck.
While you may have bought your own subscription and installed your own version of Adobe InDesign, you likely still have remnants of your school-provided Creative Cloud account in your system.
Rather than try to determine where and what those remnants are, it's better to let Adobe totally eliminate it and then re-install with your own subscription information. The best way to do that is with Adobe's CCCleaner tool, which you can find at this link. Following the link will also offer directions on how to eliminate all those sundry remnants and start from scratch.
You can then re-install Creative Cloud and point it at your subscription, re-install InDesign and rest assured that old memories (in your system) won't come back to bite you.
Hope this helps,
OK. If you don't mind, I'd like to ask you a few questions about your setup:
We want to help, but we're going to need more information from you to be able to lend a hand.