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Disfunction on MAJ touch

New Here ,
Oct 21, 2022 Oct 21, 2022

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Bonjour,

 

Je ne sais pas si j'ai fais une mauvaise manipulation mais ma touche MAJ ne répond pas à la garde de proportion quand j'essaye de redimensionner une image. Est ce qu'il y a une manipulation à faire pour retrouver ceela où est ce un défaut de mon clavier ?

Je travaille sur Macbook.

 

Merci.

 

ENG //

 

Hello,

 

My MAJ touch (on Macbook) don't reply anymore when I try to resize an image on InDesign/Photoshop. Have you any advice to fix it or it's my keyboard that's broken ?

 

Thanks

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Community Expert ,
Oct 30, 2022 Oct 30, 2022

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Sometimes another application can hijack the shortcut keys. 
One suggestion I saw before was to startup in Safe Mode so no other applications are open. 

Try InDesign and see if it works. If it does - then try opening other applications and see which one is causing the shortcut hijacking.

 

Another explanation is the programme has minor courrption which can be fixed

 

Try resetting your preferences:
The easiest way to reset everything is to delete the InDesign preferences: as soon as InDesign starts to boot hold down Shift, Alt, Ctrl (and Apple/Cmd if working on a Macintosh). A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

 

---

If that's not helping

 

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Let us know how you get on.

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