Display Performance

[lbsurfergirl13]

Im having a problem that all my settings are on high quality display performance, images are linked but only show up not glitchy when I zoom in and out on it. Using a Mac and the newest adobe update. Any Ideas? It's making it very dificult and ruining my work flow. Need help resolving this ASAP.  Thans!

  

[lbsurfergirl13]

For Adobe Indesign. 

[jmlevy]

Turn OFF GPU performance (in preferences).

[lbsurfergirl13]

Unchecked it and its still glitching. 

 

[Anubhav M]

Hello @lbsurfergirl13,

I'm sorry to hear the suggestions did not help. Could you check if there are any pending macOS updates (https://adobe.ly/45PG0bY) and install them to see if they help? Also, try running InDesign under a different administrator account (macOS) and share your observations.

Looking forward to hearing from you.

Anubhav

[lbsurfergirl13]

the IOS & indesign are all the newest version. 

[davecourtemanche]

Display settings were set with no docs open & you can confirm the are the same on the doc you have open? What is the format / resolution of your images?

[lbsurfergirl13]

I closed out the file and adjusted the settings without a project open. Still glitching. the images are Jpgs and rez is high as well. I'm only able to see them when i zoom it in and out of the photo frame. 

[rob day]

Hi @lbsurfergirl13 , What format are the images? does it happen if you place PSDs?

[lbsurfergirl13]

Im pulling the images from my work's photo library. therye all high rez images..

[rob day]

Did the JPEGS originate from Photoshop? See if PSD format has the same problem.

[davecourtemanche]

Are the JPGs 72 dpi or 300? Sometimes images get wonky (and files bloat) when the res is 72 dpi (even if it's a gigantic file).

[lbsurfergirl13]

They are 300 dpi.. ive looked at all the usual issues. this is the first time its done this and I'ts at my new job. very frustrating! Ive noticed that when I build out the file I dont have an issue but if I try to go in and edit a file someone else started it glitches out. 

[Eugene Tyson]

If a document is not behaving well then try 

File>Export 

Choose IDML

Open the IDML in InDesign
Save the file as a new InDesign file with a new name
See if the issue persists.

[rob day]

Can you share the JPG?

[Eugene Tyson]

I suspect there’s some mild corruption in the images, or they were saved with a JPEG encoding that InDesign doesn’t fully support.

Try opening one of the JPGs and simply resaving it. See if it still glitches afterward — it’s a good way to test whether the file itself is the issue.

If the problem disappears, it likely means the images in your library are the culprit. I’d recommend resaving them in another format, as others have already suggested.

Over the years, I’ve seen this sort of image corruption crop up in InDesign, and almost every time it’s been a JPEG edited with some third-party software. Those tools can encode JPEGs in a way that InDesign doesn’t handle properly.

It’s possible the file came from a photographer, a mobile device, or a website that adds extra encoding layers. If you’re linking directly from a library server, there could even be hidden data in the file from the server itself (though that part is hard to pin down).

[rob day]

Over the years, I’ve seen this sort of image corruption crop up in InDesign, and almost every time it’s been a JPEG edited

Hi @Eugene Tyson , Yes, that’s why I suggested trying a save as PSD to @lbsurfergirl13 . When placing in InDesign PSD has a number of advantages over other image formats.

[Eugene Tyson]

Indeed, apologies for not tagging you. I usually do. But got some bad news today and wasn't thinking straight. 

[rob day]

Sorry to hear that—no problem I understand.

[Abhishek Rao]

Hi @lbsurfergirl13,

I hope the suggestions shared by experts helped, especially trying to export as IDML and checking with PSD files. If not, could you please confirm if you're using an external monitor and if the glitch only happens there? Also, let me know if the issue stays after rebuilding the file or if it appears again when reopening.

Looking forward to your update. 

Abhishek 

[lbsurfergirl13]

Hello, I appreciate the suggestions but I still havent figured out my issue. I tried exporting as IDML and opening it back up in indesign, didn't help. I am using a macbook pro, no external monoter. I've never had this issue before. I noticed that if I create the file and link the images and stuff its fine but if my team creates or makes it It glitches out. initially when opening I'm abel to see them but if I move withing the file or zoom in or out it glitches. 

[Anubhav M]

Hello @lbsurfergirl13,

I'm sorry to hear the suggestions did not help. To investigate this better, could you try running InDesign under a different administrator account (macOS) and checking if it works better there?

Looking forward to hearing from you.
Anubhav

[lbsurfergirl13]

Thanks, yes I can try that. My manager also suggested that since our company mainly uses PC and I use my Mac it might be that me reading the saved file from a PC isnt working properly.. 

[Eugene Tyson]

Well that's 100% not it - the files are completely cross-platform compatible.