Document keeps crashing

Community Beginner ,
May 05, 2022 May 05, 2022

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I have a program book that keeps crashing on me in InDesign. I don't want to lose the work in the document - can anyone help? Thank you.

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Adobe Community Professional ,
May 05, 2022 May 05, 2022

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I would start with two things:

  1. Save the file as .idml. Close the .indd file, open the .idml file and save again as .indd.
  2. If that doesn't do it, reset the preferences: https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

 

I had something similar happen to me two days ago on InDesign v17.2. I thought it was a corrupt file but the .idml conversion didn't help. I was able to open it successfully on another computer which lead me to rebuilding the preferences on the first computer. It's been fine ever since. If neither works, let us know. 

 

~Barb

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Community Beginner ,
May 05, 2022 May 05, 2022

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Thanks, Barb. How do I save it as an idml when it crashes upon opening? 

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Adobe Community Professional ,
May 05, 2022 May 05, 2022

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Use the script to save as IDML without opening

 

// blindOpen_and_IDML-Export.jsx 
 
var _file = File.openDialog("InDesign-Datei"); // Select file 
if(_file != null) 
var d = app.open(_file, false); // Open file without showing it 
d.exportFile(ExportFormat.INDESIGN_MARKUP,  File(_file.fullName.replace(/.indd$/i,'.idml'))); // Export im IDML-Format 
d.close(SaveOptions.NO); // Close without saving 

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Adobe Community Professional ,
May 05, 2022 May 05, 2022

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Hi @default2bqzl27hmlnq:

 

I'm sorry, I didn't see that you said it was crashing immediately on opening. In that case, saving as an .idml clearly is not an option. Try rebuilding the preferences. If that doesn't work, see: https://helpx.adobe.com/indesign/kb/troubleshoot-file-issues.html

 

This is also a good time to mention that looking ahead, it's a good practice to routinely use save as to save incremental backups—every hour or every day. You can create the incremental back-ups yourself or you can save to a cloud storage drive that will do it for you.

 

~Barb

 

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Community Beginner ,
May 05, 2022 May 05, 2022

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Thanks - it is saved to the last point I was editing it - I always hit save with these larger documents I work on. I'll try the other option you mentioned. Thank you!

 

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