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E-mail links do not work when exporting from InDesign to pdf

New Here ,
Aug 11, 2021 Aug 11, 2021

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It appears that suddenly e-mail links do not work when exporting from InDesign to pdf - tried several things, i.e. not using "Shared destination". Tried both normal pdf with hyperlinks and interactive pdf. Nothing is working anymore. Heard that Adobe has adjusted som pdf functions recently - has this caused the problem. Any ideas how to solve this? Thanks in advance.

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LEGEND ,
Aug 11, 2021 Aug 11, 2021

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What about your old files - the ones made earlier, which worked earlier for sure...

Do these still work? Or have they stopped working too?

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New Here ,
Aug 11, 2021 Aug 11, 2021

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Hi

It is the same with the old files - e-mail links do not work anymore

As we write my support is trying to uninstall and reinstall InDesign and
Adobe Acrobat DC programmes - hoping that this will solve the problem.


Regards

Lone Termøhlen





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Adobe Employee ,
Sep 04, 2021 Sep 04, 2021

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Hi there,

 

Sorry to hear about your experience. Did uninstalling & reinstalling the apps help?

Do you see this behavior with some specific files or all? Please share version of the OS as well.

This information would help us assist you accordingly.

 

Looking forward to your response.

 

Regards,

Ashutosh

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