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ERROR #13 Publising Online

Community Beginner ,
Jun 25, 2023 Jun 25, 2023

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The online publishing function is not working, it gives error 13.

I've restarted everything, I've logged out, I've saved in another location and with another name and the error continues..!!!

 

Does anyone know how to solve it?

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Bug , Publish online

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Community Expert ,
Jun 25, 2023 Jun 25, 2023

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Sign out of Creative Cloud online

Sign out of InDesign (Help>Sign Out)

Sign out of the Creative Cloud Desktop App

 

restart

Login Desktop App

Open InDesign go to Help and ensure you are logged in (if not then log in)
Login on Creative Cloud online.

 

See if it helps.

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Community Beginner ,
Jun 25, 2023 Jun 25, 2023

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I already tried that and it didn't work 😞

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Community Expert ,
Jun 25, 2023 Jun 25, 2023

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Is it just this document or any document (old or newly created)?

 

 

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Community Beginner ,
Jun 25, 2023 Jun 25, 2023

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It's a new one. I'm trying page by page... I think it's a gif/png/jpeg that have an error but I cant understand which one it is

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Community Expert ,
Jun 25, 2023 Jun 25, 2023

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Try half the book - then try the other half

Whatever side it fails on is the problem - then keep halving.

It's a quick process to find the page.

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