Error 18 when publishing online - help!

[megane10785226]

Error 18 when publishing online - help!

[HARSHIKA_VERMA]

Hi @megane10785226,

Thank you for reaching out, and sorry to hear you are unable to publish the document in InDesign. Could you please confirm if this is happening with a specific file or all files? Please try the solution suggested in this article: Upload error while publishing InDesign document, and let us know if that helps.

Thanks,

Harshika

[megane10785226]

Hi there, this is across all files. I have also tried to publish online using a neighbour’s wifi and am having the same problem

Megan K Eagles
<Personal Info Removed By Moderator>

[HARSHIKA_VERMA]

Hi @megane10785226,

Thank you for sharing the info. Error 18 while publishing online generally means- Connection is lost while publishing, and we need to check the network connection and try again. 

Could you please confirm if you are on Individual Subscription or Enterprise Subscription? Please share the details of your operating system and the version of InDesign installed on your machine.

We will try our best to help.

Thanks

Harshika

[megane10785226]

Individual subscription, Mac - monterey (though currently upgrading this in case it helps), InDesign 18.2.1

Megan K Eagles
Photographer
<Personal Info Removed By Moderator>

[megane10785226]

Is it possible to log in remotely for me? I am on an urgent deadline. Or can someone please call me asap

Megan K Eagles
Photographer
<Personal Info Removed By Moderator>

[Jumpenjax]

The error says to check your internet connection. Maybe get closer to the hub? Run a test to see what speed your internet is running www.speed test.net

[megane10785226]

I have already said I have tried on several different wifis from different internet providers and all the same result so it must be a different issue

Megan K Eagles
Photographer
<Personal Info Removed By Moderator>

[HARSHIKA_VERMA]

Hi @megane10785226,

Thank you for sharing the info and trying with a different internet connection. If you're still experiencing the issue, please connect with us directly using our contact us page so that we can help you on a 1:1 basis.

Thanks,

Harshika