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Error 39 - An error occurred while uploading your document. Please try again.

New Here ,
Nov 10, 2021 Nov 10, 2021

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Hey all,

 

Really seeking some help or guidance here, we've been experiencing issues with all of our users attempting to upload/publish a document within InDesign (This is occurring with all InDesign files and on all machines I've tested so far). 

 

I have performed a fresh installation into a virtual machine running Windows 10 (10.0.18363.1854) and version 17.0 of InDesign where the issue is occurring also.

 

I have followed https://helpx.adobe.com/indesign/kb/upload-error-publishing-indesign-document.html#sa_src=web-messag... however disabling network proxy is not an option as we're an enterprise environment.

 

I can see 200's for reaching the endpoints mentioned in various Adobe support documentation however I have been able to identify that InDesign will ignore the PAC file and attempt to go directly to some Amazon endpoints which I think is causing the error. 

 

I contacted Adobe Support via Chat and was advised my request was forwarded to an expert however I have received no communications since then or a reference number to persue the matter.

 

Is there any additional settings within InDesign where I can specify a proxy?

 

Many thanks in advance,

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Adobe Community Professional ,
Nov 14, 2021 Nov 14, 2021

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I'm really not sure on this one - sorry!

 

Perhaps @Vivek12 or @Srishti Bali  could help with this?

 

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Adobe Employee ,
Nov 15, 2021 Nov 15, 2021

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Hi there,

 

Sorry to hear about your experience. I have sent you a DM. Please check.

 

Regards,

Ashutosh

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