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Error code: 5

New Here ,
Jul 20, 2020 Jul 20, 2020

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One of my InDesign files won't open. The following error message appears:

"The file *file name* is damaged and cannot be recovered (Error code: 5)"

Is there a support email address I can send the file to? I really need to be able to retrieve the designs

Thanks for your help.

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correct answers 1 Correct answer

Community Expert , Jul 20, 2020 Jul 20, 2020

Send a copy of the document at the following email, Adobe engineers might look at it and try to recover it
idfile@adobe.com
If you want a paid solution and not wait for Adobe to get back you can try the following
https://markzware.com/products/file-recovery-service/
-Manan

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Community Expert ,
Jul 20, 2020 Jul 20, 2020

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Send a copy of the document at the following email, Adobe engineers might look at it and try to recover it
idfile@adobe.com
If you want a paid solution and not wait for Adobe to get back you can try the following
https://markzware.com/products/file-recovery-service/
-Manan

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Community Expert ,
Jun 04, 2022 Jun 04, 2022

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LATEST

When on Windows:

In case of Error Code 5 when you try to open an InDesign document, see into a possible solution below.

Big thanks to Kasyan Servetsky who posted this on his website!

 

INDDRecovery — a program for restoring corrupted InDesign documents
Platform: Windows, Author: Mikhail Kondakov

 

"The current version of the program checks the integrity of the document’s block structure and corrects it.

In some cases this allows you to repair a file which InDesign is unable to open with Error code:5."

 

http://kasyan.ho.ua/indesign/all/indd_recovery.html

 

Regards,
Uwe Laubender
( Adobe Community Professional )

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