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Error Message on PDF files when receiving through email

Community Beginner ,
Jun 15, 2023 Jun 15, 2023

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All of a sudden, several clients are saying they can't open the PDF files I'm sending them, although they open perfectly fine on my end. This has never happened before. Anyone have experience with this? Very frustrating.

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correct answers 1 Correct answer

Community Expert , Jun 15, 2023 Jun 15, 2023

Open the files in Acrobat and save with a new name and send those files

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Community Expert ,
Jun 15, 2023 Jun 15, 2023

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When you post a question you always need to tell the Adobe program you are using
There are MANY programs in a full subscription, plus other non-subscription programs
Please post the exact name of the Adobe program you use so a Moderator may move this message to that forum

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Community Beginner ,
Jun 15, 2023 Jun 15, 2023

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They are files created in either InDesign or Illustrator and then saved as a PDF.

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Community Expert ,
Jun 15, 2023 Jun 15, 2023

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Open the files in Acrobat and save with a new name and send those files

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Community Expert ,
Jun 15, 2023 Jun 15, 2023

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  • Which app are you using to create PDF files?
  • Which PDF reader do your clients use to open them?
  • What error messages are they seeing?
  • Ideally, the attached files should be saved to user's device & viewed in latest version of Acrobat.

 

FREE Acrobat Reader -- view, comment & sign PDF.
https://acrobat.adobe.com/us/en/acrobat/pdf-reader.html

Paid Acrobat Pro DC -- the complete solution for creating and saving PDF.
https://acrobat.adobe.com/us/en/acrobat/acrobat-pro.html

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Jun 16, 2023 Jun 16, 2023

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I always save or export them as Adobe Acrobat files from within the program (InDesign or Illustrator).

No idea what PDF reader, as this has never happened before so have never questioned.

Error message says file is damaged and can't be opened.

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Community Expert ,
Jun 15, 2023 Jun 15, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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New Here ,
Aug 19, 2023 Aug 19, 2023

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Received the my files 

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Community Expert ,
Aug 20, 2023 Aug 20, 2023

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Try to ZIP it first. 

 

ID-Tasker - most powerful tool ever created for InDesign

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