• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Error message when trying to open a file created in the same version of InDesign

New Here ,
Jul 01, 2022 Jul 01, 2022

Copy link to clipboard

Copied

Error message when trying to open an InDesign file..

'Cannot open the file xxxx.ind Adobe InDesign may not support the file format, a plug-in that supports the format may be missing, or the file may be open in another application.'

Views

86

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Jul 01, 2022 Jul 01, 2022

Is this a file that you created yourself with your version of InDesign or did you get it from another source? If the latter is the case then find out if any third party plug-ins were used to create the file. If that is not the case then try quitting InDesign and rebooting it. You may need to actually reboot the computer as well. If all that fails then you could try resetting your InDesign preferences.

To reset preferences:

For Macintosh Users: The User Library folder in which InDesign’s preferen

...

Votes

Translate

Translate
Community Expert ,
Jul 01, 2022 Jul 01, 2022

Copy link to clipboard

Copied

Is this a file that you created yourself with your version of InDesign or did you get it from another source? If the latter is the case then find out if any third party plug-ins were used to create the file. If that is not the case then try quitting InDesign and rebooting it. You may need to actually reboot the computer as well. If all that fails then you could try resetting your InDesign preferences.

To reset preferences:

For Macintosh Users: The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.

For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>. Make sure that InDesign is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 01, 2022 Jul 01, 2022

Copy link to clipboard

Copied

LATEST

This error mesaage nearly always means the file was saved in a newer version than the one you are using. What version ARE you using?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines