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Error when publishing online and exporting as Interactive PDF

New Here ,
Mar 31, 2021 Mar 31, 2021

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Hi,

 
I tried publishing my document online today for hours and every time it gets to 90% or near the end of publishing, it comes up with an error message; Unexpected error. (see image) Screenshot 2021-04-01 at 01.06.13.png
 
I've changed the settings to optimise the document as it contains a lot of images and videos and it is a large file.
 
I am also having trouble with Exporting as Interactive PDF, when it completes the export the "Failed to Export PDF" message comes up.
 
Please could you help me as this is URGENT.
 
Thank you,
 
Mae
TOPICS
Import and export, Publish online

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Adobe Community Professional ,
Mar 31, 2021 Mar 31, 2021

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According to the InDesign list of errors, number 23 means “Server temporarily unavailable. Try again after some time”.

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New Here ,
Apr 01, 2021 Apr 01, 2021

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Hi Derek, thank you for your repsonse! I did see the List of Errors earlier and I left my InDesign document and computer alone all night and just tried it again and it still says unexpected error. It was titled "Error 16" meaning the file size was too large but I don't know to how to reduce it. Could you or someone please help me with this?

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Adobe Community Professional ,
Apr 13, 2021 Apr 13, 2021

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Hi Mae al Mousa,

to reduce file size because of Error #16 see into this thread where Diane Burns had some excellent ideas:

https://community.adobe.com/t5/indesign/issues-with-publish-online-feature-in-indesign/m-p/10771156#...

 

For all lurkers who do not know where the error codes for Publish Online are listed:

https://helpx.adobe.com/indesign/kb/troubleshoot-publish-online-errors.html

 

Regards,
Uwe Laubender

( ACP )

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