Errors in displaying files when multiple documents are opened

[Stephanie21778372ac4a]

Hello,

a colleague of mine is having a problem with InDesign on her Mac. When working on a single document everything is fine, but as soon as a second one is opened, it ends up looking like this:

specs are:

iMac Pro (2017)

Mojave

10.14.6

3 GHZ

128 GB

Radeon Pro Vega 56 8 GB

I appreciate your help.

[Eugene Tyson]

Try turning off the GPU Performance in the InDesign settings.

[Anshul_Saini]

Hi there,

Sorry to hear about the trouble your colleague is facing. I would like to know if the steps suggested above by @Eugene Tyson worked for you? If not, I would request you to share a few more details like:

• The exact version of InDesign
• Is it possible to upgrade macOS to Big Sur and check if this is happening there as well?
• Is the issue related to a specific document or all?
• Are you using an external monitor(s)? If yes, with which port and cable combination it is connected.
• What is the scaled resolution in Mac Display System Preferences? (Hover over the scaled resolution to see the screen resolution.
• If you are on InDesign 2022, what is the UI Scaling in InDesign Preferences?
• Screenshot of “About This Mac”. (both Overview and Displays tab)

We are here to help. We just need more information.

Regards,

Anshul Saini