Errors in displaying files when multiple documents are opened

New Here ,
Dec 10, 2021 Dec 10, 2021

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Hello,

 

a colleague of mine is having a problem with InDesign on her Mac. When working on a single document everything is fine, but as soon as a second one is opened, it ends up looking like this:

 

Bildschirmfoto 2021-12-09 um 09.48.33.pngBildschirmfoto 2021-12-09 um 09.49.02.pngBildschirmfoto 2021-12-09 um 09.50.25.png

 

specs are:

iMac Pro (2017)
Mojave
10.14.6
3 GHZ
128 GB
Radeon Pro Vega 56 8 GB

 

I appreciate your help.

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Bug , Performance

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Community Expert ,
Dec 10, 2021 Dec 10, 2021

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Try turning off the GPU Performance in the InDesign settings.

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Adobe Employee ,
Dec 10, 2021 Dec 10, 2021

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Hi there,

 

Sorry to hear about the trouble your colleague is facing. I would like to know if the steps suggested above by @Eugene Tyson worked for you? If not, I would request you to share a few more details like:

  • The exact version of InDesign
  • Is it possible to upgrade macOS to Big Sur and check if this is happening there as well?
  • Is the issue related to a specific document or all?
  • Are you using an external monitor(s)? If yes, with which port and cable combination it is connected.
  • What is the scaled resolution in Mac Display System Preferences? (Hover over the scaled resolution to see the screen resolution.
  • If you are on InDesign 2022, what is the UI Scaling in InDesign Preferences?
  • Screenshot of “About This Mac”. (both Overview and Displays tab)

 

We are here to help. We just need more information.

 

Regards,

Anshul Saini

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