Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Export / save / close / place not available

Community Beginner ,
Feb 03, 2021 Feb 03, 2021

Copy link to clipboard

Copied

Hello,

 

InDesign has been working fine, but suddenly this morning I can't save / export / or even close a file. Almost all the options are greyed out. I've updated to the latest update on InDesign but it still keeps happening. It happens with all files, whether they are new or old.

 

Screenshot attached of the file menu.

 

Can somebody help?

 

Thanks

TOPICS
Bug

Views

142

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 03, 2021 Feb 03, 2021

Copy link to clipboard

Copied

Firstly, I suggest you reset your InDesign preferences to see if that sorts out the issue.

1) Close InDesign
2) Double click on Adobe InDesign's icon to launch it
3) QUICKLY hold down Ctrl+Alt+Shift. (for Windows) or CTL+OPT+CMD+Shift (for Mac OS X)
4) When a dialogue appears, asking you “Delete InDesign Preference Files?” Click Yes.

(If you don't see the question do it again.)

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 03, 2021 Feb 03, 2021

Copy link to clipboard

Copied

Thanks Derek, unfortunately that did not work.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 03, 2021 Feb 03, 2021

Copy link to clipboard

Copied

Which version of InDesign and OS version?

How much RAM and spare disk capacity do you have?

Do you have a third-party plugin, such as a font manager, installed?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 03, 2021 Feb 03, 2021

Copy link to clipboard

Copied

OS Big Sur 11.1

InDesign 16.1

1.2TB storage available

Im not sure where to find the RAM?

 

It's basically a brand new Macbook Pro, and I have been having trouble with InDesign ever since I got it. It keeps crashing all of a sudden, maybe 5/6 times a day. I've posted various threads on this website and tried various fixes but nothing works. I've still been able to work because even when it crashes I can normally just open it up again and continue to work.. but now, without being able to save / export / place etc I can no longer work.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 03, 2021 Feb 03, 2021

Copy link to clipboard

Copied

You can take additional steps to rebuild preferences/cache, beyond the first level commands that Derek shared with you. Try working through the rest of this post:

https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/ 

 

~Barb

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 05, 2021 May 05, 2021

Copy link to clipboard

Copied

LATEST

"It's basically a brand new Macbook Pro, and I have been having trouble with InDesign ever since I got it."

 

Hi monstermunchmonster,

so this is a machine with the new M1 chip?

Read through this and try a new beta version of InDesign 16.3:

 

InDesign Beta for Apple silicon - Inviting users to test and share feedback
Srishti Bali, Adobe Employee, Mar 25, 2021
https://community.adobe.com/t5/indesign/indesign-beta-for-apple-silicon-inviting-users-to-test-and-s...

 

Regards,
Uwe Laubender

( ACP )

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines