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eyedrops tool not work on Mac

New Here ,
Jul 08, 2021 Jul 08, 2021

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hello, i have been having issues with the eyedropper tool on indesign, when i go to use the eye drop tool it would freeze the program, this happens everytime i click the eyedropper on the color menu. 

 

i have unstall and reinstalled. I rest my preferemces back to default. i am at a lost now on what to do.

 

indesign ver 16.2.1

mac ver 11.2.3 

 

i also have had other gliches happen in indesign ex. not see any pages/pages would have a glich look when its not full screen

 

please let me know the fix 

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Adobe Community Professional ,
Jul 15, 2021 Jul 15, 2021

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Have you got your mac scanned for potential graphic card problems ?  How much disk space is free on your Mac ? How much RAM on the machine and how many app running when this happens ?

 

Lots of questions to help us narrow this down for you.

Thanks

Ian

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Adobe Community Professional ,
Jul 15, 2021 Jul 15, 2021

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And how, exactly did you reset your preferences? The keyboard shortcut or deleting/renaming preferences and cache files? If you haven't tried the latter yet, see https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

 

~Barb 

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