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File corruption: InDesign crashes while opening a specific file on Windows 10 machine

New Here ,
May 06, 2021 May 06, 2021

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I'm trying to open a document I created earlier this week, and every time I try to open it, InDesign crashes. I've tried opening it in the newest version of InDesign as well as older ones. Is there any way to fix this file?

 

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Adobe Community Professional ,
May 06, 2021 May 06, 2021

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"Is there any way to fix this file?"

Don't think so. The document could be damaged beyond repair.

Do you have a backup of a previous version? I'd work on with that.

 

If you like, make the document available to us for testing.

Put it on Dropbox or a similar service and share the download link.

 

Regards,
Uwe Laubender

( ACP )

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New Here ,
May 06, 2021 May 06, 2021

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Thank you for any help! Here's a link to download the file: https://we.tl/t-hO5tkt66hQ

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Adobe Community Professional ,
Jun 07, 2021 Jun 07, 2021

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The file expired so I couldn't try this

http://kasyan.ho.ua/indesign/all/blind_open_and_idml-export.html

 

There's a trouble shoot guide here https://helpx.adobe.com/indesign/kb/troubleshoot-file-issues.html

And at the end there's an email address if you can't get it working.

 

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Adobe Community Professional ,
May 06, 2021 May 06, 2021

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Hi,

downloaded your document and tried to open it as copy. A message came up stating there are missing links. Pressed button OK of that message. Then InDesign crashed immediately. Tested with: InDesign 2021 version 16.2.1.100 on Windows 10. Sent an error report to Adobe stating this thread and an URL to the damaged file you provided by WeTransfer.

( So, do not take it off WeTransfer! )

 

Sorry. That's no good news for you.

 

Regards,
Uwe Laubender

( ACP )

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Adobe Employee ,
Jun 07, 2021 Jun 07, 2021

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Hi there,

 

Sorry to hear about this trouble. I am hopeful that the issue is fixed by now. If not, please email your file to idfile@adobe.com & we will take a look at the file.  There are multiple factors that can lead to file corruption, however, we can take a look and see if the file can be repaired.   

If the file is larger than 10 Mb, you can upload to Creative Cloud account ( https://helpx.adobe.com/in/creative-cloud/help/share.html ) and send us the document link. 

  

I must also inform you that file recovery can't be guaranteed with a 100% success. We'll surely try our best. 

 

Regards,

Srishti

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