Files don't sync

[thepaperwings]

Hello,

My InDesign files are noy syncing to the creative cloud. I am trying to save them to the cloud, but it just shows a red triangle. There is no explanation why. How can I fix this? Thank you.

[rob day]

Hi @thepaperwings , I can’t see the complete file name or the container folder names, but it could be you are using an illegal character. Here’s a syncing trouble shooting page:

https://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

[thepaperwings]

Thank you, I will have a look at this page.

[thepaperwings]

Hello,

It just says there is an error and no specific reason why... My storage is not full and there are no illegal characters in my file.

 

[rob day]

Also check the file path—the folders in the path also cannot contain illegal characters. The first item is a conflicted copy, if you are logged into two computers make sure you don’t have the same file open on both computers.

[thepaperwings]

Thank you for your response and trying to help me out. It's been hours but I think I finally figured it out. It won't let me sync files larger than 5.3mb. Is this a limit to the creative cloud? I couldn't find it on the internet anywhere.

[rob day]

There should not be a size limit. Does it happen if you make a new folder in the Creative Cloud Files root and move the problem files into the new folder?

[HARSHIKA_VERMA]

Hi @thepaperwings,

Thank you for reaching out and sharing the information. Could you please follow the steps mentioned in this article: https://helpx.adobe.com/creative-cloud/help/set-sync-options.html, and let us know if that helps?

We'll try our best to help.

Thanks,

Harshika