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Font Issue from Packaged INDD File

New Here ,
Apr 03, 2024 Apr 03, 2024

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I recently packaged and sent a small InDesign file to someone at another company to add to a larger document they were putting together. When they added the file to their document, seemingly random lines and characters of text converted to Times New Roman font (which is not a font in the document). I don't believe this is an issue of missing fonts - as there are only three fonts in the original document, and all three made it into the larger document in some capacity. Has anyone successfuly resolved a similar issue?

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Community Expert ,
Apr 03, 2024 Apr 03, 2024

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Added it to their document? How?

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New Here ,
Apr 03, 2024 Apr 03, 2024

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I believe they inserted the page from the packaged INDD file I sent, but they also could have copy pasted the information

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Community Expert ,
Apr 03, 2024 Apr 03, 2024

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Did you base one of your Paragraph Styles on [Basic Paragraph Style]. That should never be done.

If someone assambles several documents from different sources, he should use the INDB and not insert pages, because conflicts of styles and baseline raster might destroy documents.

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Community Expert ,
Apr 04, 2024 Apr 04, 2024

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I'll let the others do the guessing. When you know exactly what they did, let us know. Without that information it's impossible to be sure what is happening.

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Community Expert ,
Apr 03, 2024 Apr 03, 2024

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The list of possible causes for an issue like this is quite long. I'd start by looking at the paragraph style assigned to the text in the "Contact" column in your document. If you, for example, made a paragraph style called "text" and your client's target file (into which they were pasting your work) had an identically named style, that could cause this. Similarly, if you and your client were both using a paragraph style called "text", and that style was built with the Basic Paragraph style in the "Based On" dropdown, and you and your client had different definitions of the Basic Paragraph style (perhaps the client has TNR in their Basic Paragraph style and doesn't know it?), then you could see behavior like this. 

 

In any case, you'd need more information to troubleshoot this behavior - or, for that matter, we would need you to post more information to figure out what is going on here, unless one of my two guesses happens to hit the mark. 

 

> seemingly random lines and characters of text converted to Times New Roman font (which is not a font in the document). 

 

Do you mean that your client's doc didn't have TNR in the Find Fonts dialog, until this issue cropped up? Fonts defined in paragraph styles that aren't use don't show up in Find Fonts.  

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