Font problem in dialog boxes

New Here ,
Jan 12, 2022 Jan 12, 2022

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Hi all,

 

My configuration is : MBP running Mojave 10.14.6 / Indesign 16.4.1

 

My (really annoying) problem :

Capture d’écran 2022-01-12 à 10.43.12.png

… then, if I simply choose another destination folder, the text comes back to a normal state :

Capture d’écran 2022-01-12 à 10.43.24.png

 

I've tried every "solutions" that can be found on the net but nothing worked 😞

 

Any help will be VERY appreciated :-D)

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Adobe Community Professional ,
Jan 12, 2022 Jan 12, 2022

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That's very strange - not sure why that would be the case.

What solutions have you tried?

Is it every file?

If so - 

Try resetting your preferences:
The easiest way to reset everything is to delete the InDesign preferences: as soon as InDesign starts to boot hold down Shift, Alt, Ctrl (and Apple/Cmd if working on a Macintosh). A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

 

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If it's just one file

If a document is not behaving well then try 

File>Export 

Choose IDML

Open the IDML in InDesign
Save the file as a new InDesign file with a new name


See if the issue persists.

 

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If it's not fixing itself then 

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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Hope some of that helps you.

 

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New Here ,
Jan 20, 2022 Jan 20, 2022

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Thanks for your answer.

Unfortunately, I've already tried all these "solutions" with no luck.

I've contacted Adobe's support and taking control of my mac, the tech resetted 3 Indesign folders. The problem seemed to be gone but, has come back 2 hours later... A VERY strange affair indeed…

 

So, I think I'll stick with my "change location" workaround 😉

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