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Font problem Indesign/suitcase fusion

New Here ,
Nov 24, 2021 Nov 24, 2021

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Hi, I was wondering if someone could help me with a fontproblem. In Indesign the font is loaded, there's no message of missing fonts. However the caracters are pushed togheter, not readable anymore. When I open the document, Indesign shows no message of missing fonts, everything is oke, but the font is not readable. Is there someone who has a simmular experience? We use suitcase fusion as font program.

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Adobe Community Professional ,
Nov 24, 2021 Nov 24, 2021

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Does it happen with all fonts? On all documents?

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New Here ,
Nov 24, 2021 Nov 24, 2021

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Hi, no it is just one font. I received a document with different font styles in it. There's one font Helvetica Neue LT CE 47 Light Condensed where the problem is. The style is loaded, but the font compressed.

 

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Adobe Community Professional ,
Nov 24, 2021 Nov 24, 2021

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Did you check the paragraph styles and character styles to have a look to the tracking values or the justification settings?

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New Here ,
Nov 24, 2021 Nov 24, 2021

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Can you please tell me what the tracking values or justification settings means? I'm Dutch, can't find in Indesign what you are explaining.

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Adobe Community Professional ,
Nov 24, 2021 Nov 24, 2021

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You can find this in the paragraph style options. Tracking (“approche” in French on my screenshot)

 

Capture d’écran 2021-11-24 à 16.27.42.jpg

I put a -100 value, and see the result

Capture d’écran 2021-11-24 à 16.36.50.jpg

Or check the “optimum interlettrage” value. Maybe someone has set it with a very strong negative value

Capture d’écran 2021-11-24 à 16.28.02.jpg

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New Here ,
Nov 24, 2021 Nov 24, 2021

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Thanx for you answer, Approche is 10 in my document, Interlettrage is 0.

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Adobe Community Professional ,
Nov 24, 2021 Nov 24, 2021

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Can you share the file? Or a single page with the problematic text frame?

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New Here ,
Nov 24, 2021 Nov 24, 2021

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I have to ask permission for that. If I can, I will let you know. For now, thanks for your help.

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Adobe Community Professional ,
Nov 24, 2021 Nov 24, 2021

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At least, post a screenshot of the problematic text.

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New Here ,
19 hours ago 19 hours ago

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I think the problem is an other than the document I was working in... I have more font problems on my computer. The screenshot I will post shows an exec file, however the same file is shown as a regular font on the computer of my collegue.

Schermafbeelding 2021-12-01 om 10.39.41.png

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Adobe Community Professional ,
19 hours ago 19 hours ago

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This file does not seem to be recognized as a font file, and furthermore, its name shows that it is not relative to Helvetica Neue. By the way, the font used in your first screenshot is a serif font, so it is not Helvetica Neue.

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