Fonts list preview images missing half

[JaneL]

Hi all,

I've got a weird glitch in my InDesign fonts list - see screenshot attached.

It is a really old version of the programme to be fair (2015, don't laugh) but it works well in general - is there a way to fix this without an update? It's a new issue, only been happening last couple of weeks.

Any advice gratefully recieved!

Thanks

Jane

[Eugene Tyson]

Restore all preferences and default settings

1. Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
2. macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.

[JaneL]

Thanks Eugene! But I already tried that and it didn't work 😩

[Eugene Tyson]

You can find a way to do a deeper clean here
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

[JaneL]

Awesome, thank you - I'll give it a go 🙂

[JaneL]

Hi Eugene - I tried this, and sadly it didn't work either.

Any other ideas!?

If not, I guess I'll just put up with it! 😅