Fonts not loading in InDesign

Community Beginner ,
Mar 28, 2022 Mar 28, 2022

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I am working in the most recent version of InDesign. When I open a packaged file received from a client. I am given the message from InDesign that fonts are missing. I then open Fontbook and load the supplied fonts. When I go back to InDesign they are not loaded. I have waited a good 5 minutes for InDesign to sync. Still nothing. If I save the document and quit InDesign, then relaunch it, the fonts are present. Anyone know how to fix this. In the past once fonts were loaded they would simply update in InDesign. Im hoping I dont have to quit and relaunce so many times throughout the day. 
Also, there have been instances where I load the font and they update in InDesign. I can see they visually have updated, but InDesign still shows an error of them missing and also has them highlighted in pink - even though they appear correct. If I follow the same process of quit and relaunch it resolves the issue, but again, trying to avoid constant quit and relaunch. 

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Adobe Employee , May 09, 2022 May 09, 2022
Hi All, We appreciate your patience. The issue is fixed with the latest InDesign version (17.2.1). Please update InDesign to the latest version and see if that helps. If you still experience the issue on the 17.2.1 version, then please try resetting the preferences. It will fix the issue. Let us know if you need further assistance. We'd be happy to help. Thanks, Harshika

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Adobe Community Professional ,
Mar 29, 2022 Mar 29, 2022

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What EXACT version are you using? How is that package being transferred to you? Is there a documents fonts folder involved or are you using Adobe Fonts? What operating system are you using?

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Community Beginner ,
Mar 29, 2022 Mar 29, 2022

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Thanks for your efforts. I am using InDesign 2022 (17.1). I receive files from clients that use the Package process, so INDD, IDML, Font and Links are collected, zipped and usually sent via a file transfer service. These are all collected fonts (not Adobe TypeKit) that I activate in Fontbook on my MAC which is running Monterey 12.2.1.

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Adobe Community Professional ,
Mar 29, 2022 Mar 29, 2022

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You are not using the latest release. 17.2 is now available so the first thing you should do is apply that update to see if it addresses anything that might be causing this.

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Community Beginner ,
Mar 29, 2022 Mar 29, 2022

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Thanks, I made the update and tried to open a few files to see if it helped, but I think all of the fonts I previously loaded are still being recognized. So, I will have to wait for a new file to be recieved and report back.

There was a separate post I listed at the same time yesterday - that involved images not updating upon opening. This InDesign update that you suggest still has not resolved that. 

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Contributor ,
Mar 29, 2022 Mar 29, 2022

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I woudn't even bother with FontBook. If you recieved properly packaged files, they will be in a folder called Document Fonts. When you open the InDesign file there will be no need to load the fonts at all because InDesign will see the packaged fonts and make them available for that document only. See if that helps the next time.

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New Here ,
Mar 31, 2022 Mar 31, 2022

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I have the same issue with InDesign (17.2), a particular font has just stopped showing up. The font works fine in other software such as Photoshop and illustrator but not InDesign.

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New Here ,
Mar 31, 2022 Mar 31, 2022

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Reverted to 17.0 and the font issue has gone away.

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Explorer ,
Mar 31, 2022 Mar 31, 2022

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Revert to InDesign 17.01 and I believe your problem will be fixed. Quite a few people are reporting similar issues, and are finding that it is resolved by going back to 17.01. Try it and let us know.

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Adobe Employee ,
Apr 05, 2022 Apr 05, 2022

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Hi @Tamir Anghel @EdwardCPI @Stephen22137919vb6k @Jeremy AB,

 

We are sorry for the trouble. We are able to replicate the issue at our end with multiple fonts on v17.2 & in some instances, on v17.1 as well. We have logged a bug a with the product team last week, and they are currently investigating the issue on a priority.

 

I would request you to upvote this UserVoice (https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/44970238-installed-font...) if not done already. By doing this, you will keep on getting updates related to this issue.

 

Also, if possible, please share the download link to the fonts which are not showing up in Indesign here or via DM with me.

 

In the meantime, you may install the older version of Indesign v17.0.1 or earlier until this issue gets fixed.

 

Regards,

Anshul Saini

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Contributor ,
Apr 06, 2022 Apr 06, 2022

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The font Outfit doesn't show up in InDesign but it does in other apps.

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Explorer ,
Apr 07, 2022 Apr 07, 2022

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Have you tried rolling back to 17.1 or 17.01?

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Adobe Employee ,
Apr 11, 2022 Apr 11, 2022

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Thanks for sharing the link to the font @Jeremy AB. Until the fix gets released, you may install the older version of InDesign.

 

Regards,

Anshul Saini

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Adobe Employee ,
May 09, 2022 May 09, 2022

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Hi All,

 

We appreciate your patience. The issue is fixed with the latest InDesign version (17.2.1). Please update InDesign to the latest version and see if that helps.

 

If you still experience the issue on the 17.2.1 version, then please try resetting the preferences. It will fix the issue.

 

Let us know if you need further assistance. We'd be happy to help.

 

Thanks,

Harshika

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