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Frame cannot be resized

Contributor ,
Apr 05, 2023 Apr 05, 2023

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I am using InDesign's latest update in Wondows 11. For some reason, when I try to access a file on the computer from within InDesign (e.g., with OPEN or SAVE), the Windows Explorer frame takes up the whole display and cannot be resized. I can grap the bottom corners with the mouse, but they cannot be dragged. The usual icons at the top right of such frames are missing.

   Any iudea what causes this?

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correct answers 1 Correct answer

Community Expert , Apr 06, 2023 Apr 06, 2023

Try resetting your preferences:

Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

...

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Community Expert ,
Apr 06, 2023 Apr 06, 2023

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Try resetting your preferences:

Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

 

 

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Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

----

Check for any driver updates for your computer in relation to the new updates for Windows 11

You might need to update your graphics drivers.

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Contributor ,
Apr 06, 2023 Apr 06, 2023

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Deleting the preferences—the first thing I tried—was no help. And it is ONLY a problem within InDesign. Other Adobe products work as they are supposed to. Reinstalling is not my favorite way to go. What I was hoping is that someone has seen this problem or knows how to fix it.

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Community Expert ,
Apr 06, 2023 Apr 06, 2023

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You don't have to reinstall the entire suite - you can choose to reinstall just one.

 

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Contributor ,
Apr 06, 2023 Apr 06, 2023

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I realize that, but with all my plugins and scripts, I prefer not to reinstall if someone knows the cause of the problems and can help me address it directly.

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Community Expert ,
Apr 06, 2023 Apr 06, 2023

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Contributor ,
Apr 07, 2023 Apr 07, 2023

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Thank you so much. Option 6 (the "restore" function) did the trick. Problem solved.

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