Glyphs not loading, cause InDesign to shut down

[jayasri_8989]

From CC Fonts I installed Wingdings 3, not realizing Wingdings 1 was already being used. The Type panel gave an error message about Duplicate font. I uninstalled all Wingdings, but since then I am unable to load any Glyphs from the panel. No matter which Font I select, when I open the Type>Glyph Panel I get a Report Error message and after I send report InDesign shuts down.

The only clue I have is in another instance I saved a font to a "Library" which I named. After that, when I opened indd files, versions of that font went missing. Once I deleted those libraries, everything came back.

This time, however, I haven't touched the installed font families.

[Eugene Tyson · Accepted solution]

Reset InDesign preferences & caches

• Quit InDesign

• Relaunch while holding:
  Ctrl + Alt + Shift (Windows)
  Cmd + Ctrl + Option + Shift (Mac)

• Confirm deleting preferences

Manually delete InDesign font caches (important)

Preferences reset doesn’t always clear these.

Windows
Delete these folders (with InDesign closed)

C:\Users\<username>\AppData\Local\Adobe\InDesign\<Version>\ C:\Users\<username>\AppData\Roaming\Adobe\InDesign\<Version>\ C:\Users\<username>\AppData\Local\Adobe\TypeSupport

macOS

~/Library/Caches/Adobe/InDesign ~/Library/Application Support/Adobe/InDesign ~/Library/Application Support/Adobe/TypeSupport

Then reboot before reopening InDesign.

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Clear Adobe Fonts cache

Since Wingdings came from CC Fonts, this is critical.

• Quit all Adobe apps

• Sign out of Creative Cloud

• Delete:

  AdobeFnt*.lst

  (inside the TypeSupport folder above)

• Reboot

• Sign back into Creative Cloud

This forces Adobe Fonts to rebuild cleanly.

Test with a clean user profile

If it still crashes:

• Create a new OS user account

• Launch InDesign there (no prefs, no caches, no libraries)

If Glyphs works in the new profile > the issue is 100% user-level corruption, not InDesign itself.

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About Libraries (important note)

Libraries absolutely can break font references especially when fonts are saved to a Library and later removed or duplicated.

Best practice:

• Avoid saving fonts or text objects tied to rare symbol fonts into Libraries

• If you must use Libraries, delete and rebuild them after font changes

[jayasri_8989]

Worked like a charm! Thank you. I wish the UserGuide and other font-related tutorials would give us some guidelines.

[Eugene Tyson]

That's why we're here 🤣