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Having issues with Buttons in InDesign interactive PDF

Community Beginner ,
Mar 23, 2021 Mar 23, 2021

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Hi! I'm creative an interactive poster where I ahve an info icon buuton which will open a pop-up window with more infomration. 

FRom 63 buutons, 50 are finally working, but the last 13 are not. The info button is in the PDF, but when I click nothing pops-up.

an someone tell me why or suport me with this.

Thanks

 

Characteristics of the "info" icon button:

Screenshot 2021-03-23 at 17.19.37.png

 

Characteristics of the pop-up window:

Screenshot 2021-03-23 at 17.19.46.png

 

I'm working with layers:

Screenshot 2021-03-23 at 17.21.27.png

 Works fine here:

Screenshot 2021-03-23 at 17.22.38.png

  Does not work at all in these last 2 columns:

Screenshot 2021-03-23 at 17.22.53.png

 

 

TOPICS
Bug, EPUB, How to, Performance

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correct answers 1 Correct answer

Adobe Community Professional , Mar 24, 2021 Mar 24, 2021
You can have a word or words or an image (such as a button shape) as a document hyperlink to say another page in the document, or to an external website. Some devices, for example, iPads, don't have rollover capability – only click – you should avoid multi-action buttons like On Click, On Roll Over, etc. Multi-state object (MSO) don’t work at all in an Interactive PDFs.

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Community Beginner ,
Mar 23, 2021 Mar 23, 2021

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Hi! I'm creating an interactive poster where I have an "info" icon button which will open a pop-up window with more information. 

From 63 buutons, 50 are finally working, but the last 13 are not. The "info" button is in the PDF, but when I click nothing pops-up.

Could someone, please, tell me why or helpe me out here. 🙂

 

Thanks and sorry about the writing on the original message.

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Adobe Community Professional ,
Mar 23, 2021 Mar 23, 2021

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can you duplicate a popup that does work and just swap out the text?

i often have issues like this with indesign. inconsisten performace. i also make things into objects to clear them out and set up the popup again one at the time till it works.

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Community Beginner ,
Mar 24, 2021 Mar 24, 2021

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Thanks Jonathan for your support. No, it doenst work after trying what you suggested, but I will give it a try again with not with the info" button instead of the pop-up boxs.

I will keep you updated on the results 🙂

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Community Beginner ,
Mar 24, 2021 Mar 24, 2021

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Okay, I just tried it and it doesnt work 😞 I really don't understand why it doenst work.

Is there a limit for buttons or something when it open on the Acrobat?

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Community Beginner ,
Mar 24, 2021 Mar 24, 2021

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When I use the EPUB preview most all of the buttons work, only the 5 do not. However, when opening the Interactive PDF 13 buttons don't work.

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Adobe Community Professional ,
Mar 24, 2021 Mar 24, 2021

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You can't test a PDF with the EPUB preview panel. They are totally different.

As for the buttons not working, without totally examining the files, it's impossible to tell what's going on. What I can tell you is that I would never personally take on a PDF project like this. With that many buttons it's bound to be wonky.

If you wanted to do it as an EPUB, you could accomplish this with a multi state object.

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Community Beginner ,
Mar 24, 2021 Mar 24, 2021

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Hi Bob!

Thanks for your message.

 

My sales colleagues want to be able to use a PDF with a client where they can click on each topic ("info" button) and have a definition of it (pop-up box).

I tried to tell them that this is not the best way or tool. 

 

The EPUB made in indeisgn when saved as a PDF looses the interative buttons? Is it possile to create it as a EPUB and then keep the buttons functioning if saved/exported as an intercative PDF? (I don't think so, but wanted to ask anyway)

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Adobe Community Professional ,
Mar 24, 2021 Mar 24, 2021

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Some features overlap...some don't. If this is for sales material, what devices are the sales people using? 

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Community Beginner ,
Mar 24, 2021 Mar 24, 2021

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Wrote you on a PM. Thanks for the support 😉

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Adobe Community Professional ,
Mar 24, 2021 Mar 24, 2021

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Please keep the discussion here.

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Adobe Community Professional ,
Mar 24, 2021 Mar 24, 2021

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You can have a word or words or an image (such as a button shape) as a document hyperlink to say another page in the document, or to an external website. Some devices, for example, iPads, don't have rollover capability – only click – you should avoid multi-action buttons like On Click, On Roll Over, etc. Multi-state object (MSO) don’t work at all in an Interactive PDFs.

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Community Beginner ,
Mar 24, 2021 Mar 24, 2021

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Thanks, Derek.

It is the first time I'm actually using all this features like this and maybe the last time I use with this extent 🙂

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Adobe Community Professional ,
Mar 24, 2021 Mar 24, 2021

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You may have found the limits of the software.

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