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Help, I cant scale the window 'file info' which is causing the bottom options to dissapear

New Here ,
Sep 27, 2021 Sep 27, 2021

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A little while ago the window of file info became unscalable which causes me not to be able to click on exit or save. It is so annoy to tab in to the blindness and hope you enter at the right moment. 

By non scalable i mean: you can not drag the corners to get smaller. It jumps back. Also deleting the application does not work. 

Please help me, i am so done with this.

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Bug , How to , Performance

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Community Expert ,
Sep 27, 2021 Sep 27, 2021

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You should be able to fix that by removing InDesign's preferences. Exit, then restart while holding down Alt+Ctrl+Del (or its Mac equivalent).

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New Here ,
Oct 05, 2021 Oct 05, 2021

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Thank you for your answer, but sadly this hasn't worked. It will open een menu with the options of login off, task management etc. 

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LEGEND ,
Oct 03, 2021 Oct 03, 2021

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Hi there,

 

Sorry to hear about your experience. I agree with Peter. In addition to his response, please try the suggestions given on this community post & let us know if they help.

 

Regards,

Ashutosh

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New Here ,
Oct 05, 2021 Oct 05, 2021

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Thank you for your answer, but sadly this hasn't worked. It will open een menu with the options of login off, task management etc. Also, there is no explanation in the community post that will be helpfull for me.

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Community Expert ,
Oct 05, 2021 Oct 05, 2021

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When you reset the preferences by holding down Ctrl+Alt+Shift when InDesign starts you should see just one alert that asks you to confirm that you want to remove ID's preferences. That's all. Nothing to do with task management and log-ins.

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New Here ,
Aug 02, 2023 Aug 02, 2023

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You can just press the "Esc" button

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New Here ,
Feb 25, 2024 Feb 25, 2024

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But it still doesn't save the metadata, it only closes the window

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