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Help! I try to open ID and get the wheel of death

New Here ,
Mar 26, 2021 Mar 26, 2021

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I've uninstalled and reinstalled, restarted my computer, ran disk repair, made sure I have enough start up space... but yet when I try to open the program it just shows a black box and the wheel of death. I've been lucky enough a few times to get to the point where it will let me open a document... but then I get the wheel of death again. What am I missing?

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Bug, Performance

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correct answers 1 Correct answer

Adobe Community Professional , Mar 29, 2021 Mar 29, 2021
Which version is your OS and how much RAM do you have? When you mention you have uninstalled the software have you used the Adobe Cleaner before reinstalling InDesign again. https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Adobe Community Professional ,
Mar 29, 2021 Mar 29, 2021

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Which version is your OS and how much RAM do you have? When you mention you have uninstalled the software have you used the Adobe Cleaner before reinstalling InDesign again.
https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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